Sales/Office Operations NC II course by TESDA equips individuals with the skills needed to efficiently manage automated information systems. This includes sourcing and providing destination information and advice, ensuring that users can access and interpret product information accurately.
Also read: TESDA Front Office Services NC II Course
Additionally, this qualification focuses on promoting tourism products and services. It prepares individuals to deliver high-quality customer service and support, enhancing the overall experience for both clients and businesses in the tourism industry.
Benefits
The Sales / Office Operations NC II Course offers numerous benefits:
- Mastery of automated information systems.
- Ability to source and provide accurate destination information and advice.
- Skills to access and interpret product information.
- Expertise in promoting tourism products and services.
- Enhanced career opportunities in sales and office operations.
- Improved efficiency and productivity in workplace tasks.
Units of Competency
Basic Competencies
- Participating in Workplace Communication
- Working in a Team Environment
- Practicing Career Professionalism
- Practicing Occupational Health and Safety
Common Competencies
- Developing and Updating Industry Knowledge
- Observing Workplace Hygiene Procedures
- Performing Computer Operations
- Performing Workplace and Safety Practices
- Providing Effective Customer Service
Core Competencies
- Operating an automated information system
- Sourcing and providing destination information and advice
- Accessing and interpreting product information
- Promoting tourism products and services
Sample of Certificate of Completion
Training Duration
- 20 hours – Basic Competencies
- 28 hours – Common Competencies
- 24 hours – Core Competencies
Total: 72 hours
Also read: TESDA Customer Services NC II Course
Qualifications
Trainees or students wishing to gain entry into this course should possess the following qualifications:
- Ability to communicate both orally and in writing
- Competence in performing basic mathematical computations
- Good moral character
- Physical and mental fitness
This list excludes specific requirements like educational attainment, work experience, and other criteria needed by the school or training center offering the TVET program.
Requirements
To enroll in this course, you will need the following documents:
- PSA Birth Certificate
- High School or College Diploma
- Certified True Copy of Official Transcript of Records or Form 137
- Certificate of Good Moral Character or GMRC
- 1 x 1 and/or 2 x 2 pictures
To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.
Trainer Qualifications
- Must have at least 3-5 years of job/industry experience.
- Must have attended relevant training and seminars.
- Must have completed a Training Methodology Course (TM II) or its equivalent.
- Must be of good moral character.
- Must be physically and mentally fit.
- Must hold a Sales/Office Operations NC Level II Certificate.
- Should have a pleasing personality.
These qualifications are essential for a trainer to effectively teach the TESDA Sales/Office Operations NC II Course. However, there are also other qualities that can greatly contribute to their success as a trainer.
Frequently Asked Questions
1. Is there an age limit for enrolling in the Sales/Office Operations NC II Course?
A: As long as you are in legal working age and physically fit to perform the tasks required for the course, there is no set age limit.
2. Can I take this course even if I have no prior experience in sales or office operations?
A: Yes, you can still enroll in this course as long as you meet the qualifications listed above.
3. Is this qualification recognized internationally?
A: Yes, TESDA certifications are recognized globally and can open up job opportunities abroad.
4. What are the career opportunities after completing this course?
A: Graduates of this course can work in various positions such as sales agent, office clerk, customer service representative, tourism information officer, among others.
5. Can I take this course online?
A: As of now, TESDA does not offer this course online. However, there are other training centers or schools that may provide online classes for this qualification.
Summary
The Sales/Office Operations NC II Course by TESDA equips individuals with essential skills for sales and office operations. Its comprehensive curriculum, hands-on training, and expert trainers prepare graduates for diverse career opportunities in the tourism industry. Gain expertise in automated information systems, customer service, and product promotion. TESDA certification is globally recognized, opening doors to international job opportunities.