TESDA Customer Services NC II Course

In today’s competitive world of business, excellent customer service is an essential aspect of any company’s success. This is where TESDA comes in with its Customer Services NC II program, which equips individuals with the necessary skills and knowledge to provide customers with exceptional service in various retail store settings, including hypermarkets, department stores, and fast food outlets.

Also read: TESDA Barangay Health Services NC II Course

This program enables individuals to understand the entire process of offering products and services to customers, including assisting them in purchasing. With the skills and competencies gained from TESDA’s Customer Services NC II, individuals can improve their career prospects and play a vital role in enhancing the overall customer experience.

Customer Services NC II

What is Customer Services NC II?

This course is specifically designed to elevate the knowledge, skills, and attitude of Customer Services workers in accordance with industry standards. It encompasses fundamental, shared, essential, and optional competencies, including product display preparation, customer interaction, product and service sales, retail equipment operation, register/terminal management, stock control procedures, food product merchandising, and merchandise presentation skills.

A person who has attained this Qualification possesses the necessary competence to:

  • Sales Clerk/ Sales Assistant
  • Product Specialist
  • Promo Merchandiser
  • Customer Service Clerk/Assistant
  • Service Crew
  • Cashier
  • Counter-Checker/Bagger
  • Jr. Visual Merchandiser

Benefits of Taking Customer Services NC II

These are some of the benefits of taking the Customer Services NC II course by TESDA:

  1. Gain Essential Customer Service Skills: Taking the Customer Services NC II course by TESDA equips you with the necessary skills to excel in providing quality customer service. You will learn how to effectively communicate, handle customer inquiries, and resolve issues professionally.
  2. Enhance Job Prospects: With the Customer Services NC II certification, you enhance your job prospects in various industries that require excellent customer service. Having this qualification demonstrates your commitment to delivering exceptional customer experiences.
  3. Develop a Customer-Centric Mindset: The course helps you develop a customer-centric mindset, understanding the importance of putting customers’ needs first. You will learn how to anticipate customer expectations, build rapport, and provide personalized assistance.
  4. Improve Problem-Solving Abilities: Through the course, you will enhance your problem-solving abilities by learning techniques to analyze customer issues and find appropriate solutions. This skill is invaluable in addressing customer concerns effectively and efficiently.
  5. Boost Your Confidence: By completing the Customer Services NC II course, you gain confidence in your ability to handle various customer interactions. This confidence translates into providing better service and building positive relationships with customers.

These benefits not only apply to those who are currently working in customer service roles but also to individuals seeking employment in this field. The skills and knowledge gained from the course can be applied to a wide range of industries, such as retail, hospitality, healthcare, and more.

What are the Essential Skills that Need to Be Learned?

To improve performance, it’s important to develop essential skills in different areas.

a. BASIC COMPETENCIES

  • Participate in workplace communication
  • Work in a team environment
  • Practice career professionalism
  • Practice occupational health and safety procedures

b. COMMON COMPETENCIES

  • Develop and update industry knowledge
  • Perform computer operations
  • Perform workplace security and safety practices

c. CORE COMPETENCIES

  • Prepare products for display
  • Sell products and services
  • Interact with customers
  • Operate retail equipment
  • Balance register/terminal
  • Perform stock control procedures

ELECTIVES

  • Merchandise Food Products
  • Perform Merchandise Presentation Skills

Sample of Certificate of Completion

tesda-certificate-sample

Training Duration

  • Basic: 18 Hours
  • Common: 18 Hours
  • Core: 120 Hours
  • Electives: 80 Hours

Total: 236 Hours

Also read: TESDA Beauty Care (Nail Enhancement Technology) Services NC III Course

Qualifications

Prospective trainees or students seeking admission to this course are required to meet the following criteria:

  1. Proficient in both spoken and written English
  2. Possesses physical and mental fitness
  3. Demonstrates good moral character
  4. Exhibits a pleasing personality
  5. Capable of performing basic mathematical computations

This list does not include specific institutional requirements like education, work experience, and others that may be required by the school or training center for the TVET program.

Requirements

To enroll in this course, you will need the following documents:

  1. PSA Birth Certificate
  2. High School or College Diploma
  3. Certified True Copy of Official Transcript of Records or Form 137
  4. Certificate of Good Moral Character or GMRC
  5. 1 x 1 and/or 2 x 2 pictures

To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.

What Skills Should a Customer Service Possess?

Skills that a Customer Service should possess include:

  1. Excellent communication and interpersonal skills
  2. Patience and empathy
  3. Problem-solving abilities
  4. Product knowledge
  5. Time management skills
  6. Ability to handle difficult customers
  7. Adaptability and flexibility
  8. Conflict resolution skills
  9. Multitasking capabilities
  10. Positive attitude and professionalism

These skills are essential for successful customer service representatives as they interact with customers daily, and their role is to ensure customers are satisfied with the products or services provided by the company.

Also read: TESDA Attractions and Theme Parks Operations NC II Course

Summary

TESDA’s Customer Services NC II program equips individuals with the skills and knowledge needed to provide exceptional customer service in various retail settings. By understanding the entire process of offering products and assisting customers, individuals can improve their career prospects and enhance the overall customer experience. Taking this course offers benefits such as enhancing customer service skills, gaining in-depth knowledge, improving communication skills, and increasing job opportunities in the customer service industry.

Contact Information

Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial

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