The Customer Services NC II course by TESDA equips individuals with skills for effective customer interaction, covering competencies for offering products and services across retail environments like department stores, specialty outlets, hypermarkets, supermarkets, and fast food establishments.
Also read: TESDA Contact Center Services NC II Course
Through this course, participants will learn the nuances of customer engagement, ensuring satisfactory service delivery in diverse retail scenarios. The training focuses on fostering a customer-centric approach, enabling individuals to thrive in dynamic service settings and enhance their employability in the retail sector.
What is Customer Services NC II?
This course enhance your customer service skills with industry standards. Learn to prepare products, interact with customers, sell, operate retail equipment, balance registers, manage stock, and present merchandise effectively.
Benefits
Here are some benefits of Taking the Customer Services NC II Course:
- Develop essential customer service skills for various retail settings.
- Enhance communication abilities to effectively assist and engage customers.
- Gain practical knowledge in product and service offerings.
- Increase employability in diverse retail environments, including department stores and fast food outlets.
- Build confidence in handling customer interactions and transactions.
Units of Competency
To improve performance, it’s important to develop essential skills in different areas.
a. BASIC COMPETENCIES
- Participate in workplace communication
- Work in a team environment
- Practice career professionalism
- Practice occupational health and safety procedures
b. COMMON COMPETENCIES
- Develop and update industry knowledge
- Perform computer operations
- Perform workplace security and safety practices
c. CORE COMPETENCIES
- Prepare products for display
- Sell products and services
- Interact with customers
- Operate retail equipment
- Balance register/terminal
- Perform stock control procedures
d. ELECTIVES
- Merchandise Food Products
- Perform Merchandise Presentation Skills
Sample of Certificate of Completion
Career Opportunities
A person who has attained this Qualification possesses the necessary competence to:
- Sales Clerk/ Sales Assistant
- Product Specialist
- Promo Merchandiser
- Customer Service Clerk/Assistant
- Service Crew
- Cashier
- Counter-Checker/Bagger
- Jr. Visual Merchandiser
Training Duration
- Basic: 18 Hours
- Common: 18 Hours
- Core: 120 Hours
- Electives: 80 Hours
Total: 236 Hours
Also read: TESDA Beauty Care (Nail Enhancement Technology) Services NC III Course
Qualifications
Students or trainees wishing to enter this course should have the following qualifications:
- Able to communicate in English, both orally and in writing
- Physically and mentally fit
- Good moral character
- Pleasing personality
- Can perform basic mathematical computations
This list excludes specific institutional requirements like educational attainment, work experience, and others that the school or training center may require for the TVET program.
Requirements
To enroll in this course, you will need the following documents:
- PSA Birth Certificate
- High School or College Diploma
- Certified True Copy of Official Transcript of Records or Form 137
- Certificate of Good Moral Character or GMRC
- 1 x 1 and/or 2 x 2 pictures
To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.
Trainer Qualifications
- Hold NC II certification
- Completed Training Methodology II (TM II)
- Physically and mentally fit
- *5 years of job/industry experience (optional, as needed by the hiring institution)
These qualifications are essential for trainers in wholesale and retail, offering essential knowledge and skills. However, other factors also contribute to a trainer’s success in this industry.
What Skills Should a Customer Service Possess?
Skills that a Customer Service should possess include:
- Excellent communication and interpersonal skills
- Patience and empathy
- Problem-solving abilities
- Product knowledge
- Time management skills
- Ability to handle difficult customers
- Adaptability and flexibility
- Conflict resolution skills
- Multitasking capabilities
- Positive attitude and professionalism
These skills are essential for successful customer service representatives as they interact with customers daily, and their role is to ensure customers are satisfied with the products or services provided by the company.
Also read: TESDA Courier Delivery Services Level II Course
Summary
The Customer Services NC II course builds skills for effective customer interaction in retail settings. Participants gain competencies in communication, product knowledge, and customer handling, enhancing employability for roles like sales clerk, customer service assistant, or cashier. Open to qualified individuals with good moral character, the course ensures quality training with qualified trainers. It offers a great opportunity for those pursuing a career in the wholesale and retail industry.
Contact Information
Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial