TESDA Front Office Services NC II Course

In the field of hospitality, one of the key aspects that can make or break a guest’s experience is the efficiency and professionalism of the front office staff. That’s why the Technical Education and Skills Development Authority (TESDA) has developed the Front Office Services NC II.

Also read: TESDA Housekeeping NCII Course

This program equips learners with the essential competencies needed to perform tasks such as making reservations, registering guests, and checking them in and out of commercial accommodation establishments. By mastering these skills, graduates of the program can help ensure that guests have a smooth and enjoyable stay, which can ultimately lead to increased bookings and positive reviews.

Front Office Services NC II

What is Front Office Services NC II?

Front Office Services NC II encompasses the essential skills required to facilitate the seamless process of reservation, guest registration, and efficient check-in and check-out services in commercial accommodation establishments.

Why Consider Taking Front Office Services NC II?

There are several reasons why you should consider taking Front Office Services NC II:

  1. Industry relevance: This course provides you with the necessary skills and knowledge to work in the front office department of various industries, such as hotels, resorts, and other hospitality establishments.
  2. Career opportunities: With Front Office Services NC II certification, you open doors to a wide range of career opportunities in the hospitality industry. You can work as a front desk officer, reservations agent, concierge, or guest service associate.
  3. Professional development: The course equips you with essential skills in customer service, communication, problem-solving, and organization, which are highly valued in any professional setting.
  4. Personal growth: Taking Front Office Services NC II allows you to enhance your interpersonal skills, build confidence in dealing with different types of people, and develop a professional attitude.
  5. Path to advancement: By completing this course, you can lay the foundation for further education and career advancement in the hospitality industry, such as pursuing a higher-level qualification or taking on supervisory or managerial roles.

Consider taking Front Office Services NC II to kickstart a rewarding career in the dynamic world of hospitality!

Front Office Services NC II

What are the Essential Skills that Need to Be Learned?

This involves acquiring crucial skills that are essential for enhancing performance, such as:

  1. Delivering exceptional customer service
  2. Managing reservation requests and processing
  3. Ensuring smooth club reception services
  4. Offering attentive porter services
  5. Conducting computer operations
  6. Implementing workplace and safety protocols
  7. Operating computerized reservation systems
  8. Providing efficient accommodation reception services
  9. Performing night audits

Sample of Certificate of Completion


To successfully complete the short-term course, a minimum attendance of 436 hours is mandatory. The schedule will be determined based on the TESDA site of your choice for enrollment.

What are the Necessary Requirements to Enroll in the TESDA Front Office Services NC II?

To enroll in the TESDA Front Office Services NC II, you will need to provide the following documents:

  1. PSA Birth Certificate
  2. High School or College Diploma
  3. Certified True Copy of Official Transcript of Records or Form 137
  4. Certificate of Good Moral Character or GMRC
  5. 1 x 1 and/or 2 x 2 pictures

For any further inquiries, please contact the respective enrollment site. It’s important to note that specific requirements may vary.

Also read: TESDA Massage Therapy NCII Course

How to Obtain a Front Office Services NC II Assessment and Certificates?

To obtain a Front Office Services NC II assessment and certificates, students must follow these steps:

Step 1: Visit a TESDA Accredited Assessment Center or the TESDA District/Provincial Office closest to your location and submit an application for assessment.

Step 2: Provide the required documents, including:

  • A duly accomplished Application Form,
  • A properly filled-out Self Assessment Guide for your chosen qualification
  • Three colored passport-size pictures with a white background, collar, and name printed at the back.

Step 3: Pay the Assessment Fee at the Assessment Center Cashier and obtain an Official Receipt and Admission Slip.

Step 4: Attend the scheduled assessment on the assigned date and venue indicated in the Admission Slip. (Remember to bring your Admission Slip on the assessment day.)

Step 5: Retrieve the Competency Assessment Result Summary (CARS) from the Assessment Center.

Step 6: Assessment passers should apply for certification at the TESDA District/Provincial Office responsible for the assessment center/venue.

Step 7: Assessment passers can collect their National Certificate (NC) or Certificate of Competency (COC) seven working days after applying for the issuance of COC/NC.

After successfully completing this course, individuals with the necessary qualifications will have the opportunity to pursue various employment options, such as Reservation Agent, Clerk, Front Office, Front Desk Clerk and Receptionist.


TESDA offers the Front Offices Services NCII, which equips learners with essential competencies for the hospitality industry. This program focuses on tasks such as reservations, guest registration, and check-in/check-out processes. Graduates of this program are equipped to provide efficient and professional front office services, ensuring positive guest experiences and increased bookings. The course requires a minimum attendance of 436 hours, and specific documents are required for enrollment. After assessment and certification, individuals can pursue employment opportunities in various front office roles.

Contact Information

Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial

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