The Hospitality industry is a rapidly growing sector, with more and more people traveling for leisure or business. As such, there is a high demand for skilled professionals in the hospitality field, especially in housekeeping services.
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This is where TESDA Housekeeping Courses come in. These courses are designed to equip individuals with the necessary skills and knowledge to provide top-notch housekeeping services in various establishments within the tourism and hospitality industry.
TESDA offers different levels of Housekeeping courses, namely NC II, NC III, IV and Housekeeping NC II Online Course.
Benefits
Here are some of the benefits that you can gain by taking TESDA Housekeeping courses:
- Essential Skills: TESDA Housekeeping courses equip you with vital skills like cleaning, laundry, inventory management, and customer service, essential for housekeeping roles.
- Boost Employability: A TESDA certification makes you more appealing to employers, with a high demand for skilled housekeeping staff in hospitality and tourism locally and internationally.
- Career Advancement: Completing all TESDA Housekeeping levels opens doors to supervisory or managerial roles, offering better job prospects and higher salaries.
- Flexible Learning: Courses are available both in-class and online, allowing you to balance other commitments while learning at your convenience.
- Global Recognition: TESDA certifications are recognized worldwide, enabling you to work in various countries with your certification.
- Lifelong Learning: TESDA encourages skill development with opportunities for further courses, seminars, and workshops to expand your expertise.
Housekeeping NC II
The Housekeeping NC II course covers the skills needed to prepare guest rooms, clean public areas and equipment, offer housekeeping and valet services, manage intoxicated guests, and handle laundry for linens and guest clothes in various accommodation settings.
Units of Competency
The Units of Competency comprising this Qualification include the following:
BASIC COMPETENCIES
- Lead workplace communication
- Lead small teams
- Apply critical thinking and problem-solving techniques in the workplace
- Work in a diverse environment
- Propose methods of applying learning and innovation in the organization
- Use information systematically
- Evaluate occupational safety and health work practices
- Evaluate environmental work practices
- Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)
COMMON COMPETENCIES
- Receive and resolve customer complaints
- Work cooperatively in a general administration environment
- Maintain quality customer/guest service
- Roster staff
- Control and order stock
- Prepare and deliver training sessions
- Plan, conduct and evaluate staff performance assessment
CORE COMPETENCIES
- Supervise room cleaning and maintenance requirements
- Supervise housekeeping services to guests
- Implement lost and found procedures
- Supervise laundry of linen, uniform, and guest clothes
Career Options
An individual who has earned this qualification is proficient in the following roles:
- Housekeeping Supervisor
- Public Area Supervisor
- Linen/Uniform Supervisor
- Laundry Supervisor
- Floor Supervisor
Training Duration
- 40 Hours (Basic)
- 96 Hours (Common)
- 64 Hours (Core)
- 64 Hours (Supervised Industry Learning – SIL)
Total: 264 Hours
Qualifications
Applicants for this training should meet the following requirements:
- Must have completed 10-year basic education or hold an ALS Certificate of Completion equivalent to grade 10
- Can communicate in basic English, both oral and written
- Must be computer literate
- Can perform basic math computations
- Must have Housekeeping NC II qualification through training, experience, or certification
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Housekeeping NC II Online Course
The Housekeeping NC II Online Course by TESDA Online Program (TOP) equips learners with key skills for the hospitality industry, covering guest room preparation, public area cleaning, valet services, and laundry. It offers an in-depth understanding of accommodation services, preparing students to tackle real-world challenges in their careers.
Modules
This course is composed of 6 modules that cover the basic and advanced skills in housekeeping. Each module is essential for students to understand the different tasks involved in housekeeping.
Module 1: Providing Housekeeping Services to Guests
This course covers housekeeping services for guests in the tourism industry, including duties and responsibilities of various positions in the Housekeeping department.
Unit 1: Getting Ready for Work
- Lesson 1: The Housekeeping Department
- Lesson 2: The Housekeeping Staff
Upon completion of this unit, you will possess the necessary skills to:
- Differentiate the different types of accommodation
- Identify the parts of a basic accommodation organizational chart
- Describe the different duties and responsibilities of different Housekeeping staff
Unit 2: Handling Housekeeping Requests
- Lesson 1: Accepting Housekeeping Requests
- Lesson 2: Recording Housekeeping Requests
- Lesson 3: Advising Guests on the Delivery of Identified Item/ Service
- Lesson 4: Provide Housekeeping Requests
- Lesson 5: Provide Advice to Guests
- Lesson 6: Liaise with other departments
Upon completion of this unit, you will possess the necessary skills to:
- Apply appropriate procedures in:
- Accepting housekeeping requests
- Recording housekeeping requests
- Advising on time for delivery of service or items
- Providing housekeeping requests
- Providing advice to guests
- Liaising with other departments
Module 2: Deal with Intoxicated Guest
Unit 1: Understanding Alcohol Service Management
- Lesson 1: Duty of Care to Guests and Staff
- Lesson 2: Understanding Alcoholic Drinks
- Lesson 3: Intoxication
Upon completion of this unit, you will possess the necessary skills to:
- Identify the responsibilities and obligations of housekeeping staff to guests
- Discover the benefits of responsible service of alcohol
- Apply appropriate procedures according to organizational policies
- Recognize what alcohol is and its types
- Recognize the effects of alcohol
- Identify what intoxication is and how alcohol affects the brain
- Recognize the signs of intoxication
Unit 2: Handling Intoxicated Guest
- Lesson 1: Determining Level of Intoxication
- Lesson 2: Applying Appropriate Procedure
- Lesson 3: Dealing with Difficult Situations
Upon completion of this unit, you will possess the necessary skills to:
- Distinguish an intoxicated guest from a non – intoxicated guest
- Apply appropriate procedures in handling intoxicated guest
Unit 3: Compliance with Legislation
- Lesson 1: Dealing with Underage Drinkers
Upon completion of this unit, you will possess the necessary skills to:
- Comply with Legislative requirements in serving alcohol
- Identify ways of preventing underage drinking
Module 3: Providing Guest Room Services
Unit 1: Getting Ready for Work
- Lesson 1: What is a Guest Room Attendant?
- Lesson 2: Good Grooming
- Lesson 3: Daily Activities
Unit 2: Preparing for Cleaning Duties
- Lesson 1: Guest Room Assignment
- Lesson 2: Supplies and Equipment
- Lesson 3: Loading the Housekeeping Trolley
- Lesson 4: Check the Housekeeping Trolley Before Use
- Lesson 5: Identify Rooms to be Cleaned
Unit 3: Cleaning and Clearing the Guestrooms
- Lesson 1: Access and Enter Guest Rooms Appropriately
- Lesson 2: Making the Bed
- Lesson 3: Cleaning Bathrooms
- Lesson 4: Cleaning the Room
- Lesson 5: Vacuuming Floors
- Lesson 6: Cleaning the Kitchenette Area
- Lesson 7: Replenishing Guest Amenities
Unit 4: Housekeeping Quality Check
- Lesson 1: Check the Operational Readiness of Items and Equipment
- Lesson 2: Report Suspicious Situations
- Lesson 3: Lost and Found Items
Unit 5: Provide Additional Housekeeping Services
- Lesson 1: Provide Turndown Service
- Lesson 2: Carry Out Rotational Cleaning Duties
- Lesson 3: Lend Equipment to Guests
Unit 6: Prepare for the Next Shift
- Lesson 1: Dispose of Trash
- Lesson 2: Clean and Load Trolleys
- Lesson 3: Replenish Stock Items as Necessary
- Lesson 4: Clean Housekeeping Equipment Prior to Storage
- Lesson 5: Complete Required Records and Notifications
Module 4: Providing Laundry Services to Guests
Unit 1: Getting Ready for Work
- Lesson 1: The Laundry Attendant
Unit 2: Collect Laundry
- Lesson 1: Role of On-Premise Laundry
- Lesson 2: Guest Clothes are Picked Up
- Lesson 3: Identifying Items for Laundry
- Lesson 4: In-House Items are Picked Up
Unit 3: Perform Laundry
- Lesson 1: Linen and Guest Clothes for Laundry are Received, Sorted, and Accounted For
- Lesson 2: Clothing Items are checked for stains
- Lesson 3: Select an appropriate method to clean clothes according to the care label, fabric, style, degree of stain, etc.
- Lesson 4: Laundry Equipment is Used
- Lesson 5: Cleaning agents are used according to specifications
- Lesson 6: Ironing Clothes
- Lesson 7: Folding Clothes
- Lesson 8: Packing Laundered Items
Unit 4: Process Laundered Items
- Lesson 1: Post Cleaning Laundry Activity is Performed
- Lesson 2: Results are Checked and Acted Upon
- Lesson 3: Process Internal Records
- Lesson 4: Internal Laundry Reports are Produced
Unit 5: Return Laundered Items
- Lesson 1: Guest Clothes are Delivered
- Lesson 2: In-house Items are Delivered
Module 5: Providing Public Area Services
Unit 1: Introduction to Valet Service
- Lesson 1: What is a Valet?
- Lesson 2: Good Grooming
Upon completion of this unit, you will possess the necessary skills to:
- Identify what a Valet Staff is
- Identify the responsibilities of a Valet Staff
- Demonstrate good grooming in the workplace
- Demonstrate proper use of Personal Protective Equipment
- Learn the main responsibilities of a Valet Staff
Unit 2: Providing Valet Service
- Lesson 1: Preparing for Guest’s Arrival
- Lesson 2: Welcoming Guests
- Lesson 3: Unpacking and Packing
- Lesson 4: Process Laundry and Pressing
- Lesson 5: Clean Guest Shoes
Lesson 6: Receiving and Acting on Guest Requests
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Demonstrate how to pack and unpack guests’ luggage
- Demonstrate how to handle guests’ laundry
- Demonstrate how to clean guest shoes
- Demonstrate how to handle guest requests
Module 6: Providing Valet Services
Unit 1: Introduction to Valet Service
- Lesson 1: What is a Valet?
- Lesson 2: Good Grooming
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Identify what a Valet Staff is
- Identify the responsibilities of a Valet Staff
- Demonstrate good grooming in the workplace
- Demonstrate proper use of Personal Protective Equipment
- Learn the main responsibilities of a Valet Staff
Unit 2: Providing Valet Service
- Lesson 1: Preparing for Guest’s Arrival
- Lesson 2: Welcoming Guests
- Lesson 3: Unpacking and Packing
- Lesson 4: Process Laundry and Pressing
- Lesson 5: Clean Guest Shoes
- Lesson 6: Receiving and Acting on Guest Requests
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Demonstrate how to pack and unpack guests’ luggage
- Demonstrate how to handle guests’ laundry
- Demonstrate how to clean guest shoes
- Demonstrate how to handle guest requests.
Note: Upon completing each module or specific modules, you will receive a certificate to acknowledge your accomplishments and showcase your expertise in the subject matter. These certificates validate your dedication and commitment to ongoing learning.
Housekeeping NC III
The Housekeeping NC III course includes the skills needed to provide and oversee housekeeping services in tourism and hospitality businesses.
Units of Competency
The Units of Competency comprising this Qualification include the following:
BASIC COMPETENCIES
- Lead workplace communication
- Lead small teams
- Apply critical thinking and problem-solving techniques in the workplace
- Work in a diverse environment
- Propose methods of applying learning and innovation in the organization
- Use information systematically
- Evaluate occupational safety and health work practices
- Evaluate environmental work practices
- Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)
COMMON COMPETENCIES
- Receive and resolve customer complaints
- Work cooperatively in a general administration environment
- Maintain quality customer/guest service
- Roster staff
- Control and order stock
- Prepare and deliver training sessions
- Plan, conduct, and evaluate staff performance assessment
CORE COMPETENCIES
- Supervise room cleaning and maintenance requirement
- Supervise housekeeping services to guests
- Implement lost and found procedures
- Supervise laundry of linen, uniform and guest clothes
Career Opportunities
An individual who has earned this qualification is proficient in the following roles:
- Housekeeping Supervisor
- Public Area Supervisor
- Linen/Uniform Supervisor
- Laundry Supervisor
- Floor Supervisor
Training Duration
- 40 Hours (Basic)
- 96 Hours (Common)
- 64 Hours (Core)
- 64 Hours – Supervised Industry Learning (SIL)
Total: 264 Hours
Qualifications
Applicants for this training should meet the following requirements:
- Completed 10 years of basic education or hold an Alternative Learning System (ALS) Certificate equivalent to grade 10
- Able to communicate in basic English, both spoken and written
- Computer literate
- Able to perform basic math computations
- Competent in Housekeeping NC II qualification through training, experience, or certification
Housekeeping NC IV
The Housekeeping NC IV course covers the skills needed to lead a team providing housekeeping and laundry services in hotels, inns, restaurants, clubs, canteens, resorts, luxury liners, and more. Key competencies include planning maintenance and repairs, managing guest housekeeping services, handling lost and found items, overseeing linen and uniform inventory, and managing laundry services.
Units of Competency
BASIC COMPETENCIES
- Utilize specialized communication skills
- Develop and lead teams
- Perform higher-order thinking processes and apply techniques in the workplace
- Contribute to the practice of social justice in the workplace
- Manage innovative work instructions
- Manage and evaluate usage of information
- Lead in improvement of Occupational Safety and Health (OSH) programs, policies and procedures
- Lead towards improvement of environmental work programs, policies, and procedures
- Sustain entrepreneurial skills
COMMON COMPETENCIES
- Maintain hospitality industry knowledge
- Perform child protection duties relevant to the tourism industry
- Develop and supervise operational approaches
- Manage quality customer service
- Manage finances within a budget
- Plan and implement a series of training events
- Use the assessment system for training outcomes
CORE COMPETENCIES
- Plan and schedule routine maintenance, repairs of physical assets
- Plan and manage housekeeping services for guests
- Manage lost and found procedures
- Manage inventory, storage, and issuance of linen and uniforms
- Manage Laundry/Valet Service
Career Opportunities
An individual who has earned this qualification is proficient in the following roles:
- Housekeeping Assistant Manager
- Housekeeping Manager
- Head Housekeeper
- Assistant Housekeeper Administrator
- Assistant Executive Housekeeper
- Laundry Manager
Qualifications
Applicants for this training should meet the following requirements:
- Completed Senior High School or have an Alternative Learning System (ALS) Certificate of Completion
- Able to communicate in intermediate English, both spoken and written
- Computer literate
- Capable of performing mathematical calculations
- Competent in housekeeping
Sample of Certificate of Completion
Requirements
Requirements for TESDA courses typically include the following:
- Authenticated copy of the Birth Certificate from NSO
- High school or College Diploma copy
- Certified True Copy of Transcript of Records
- 1×1 Pictures
- Certificates of Good Moral Character
However, it’s important to note that requirements may vary depending on the institution you plan to enroll at. To ensure accuracy and obtain more detailed information, we highly recommend reaching out to the official representatives of the school or training center.
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Summary
The housekeeping courses offered by TESDA provide individuals with the necessary skills and competencies to excel in the field of housekeeping. From basic tasks to more advanced management roles, these qualifications prepare students for various career opportunities in the tourism and hospitality industry. With proper training and certification, graduates can showcase their expertise and stand out in a competitive job market. So if you have a passion for cleanliness, attention to detail, and providing quality service, consider enrolling in these courses.