List of TESDA-Accredited Centers Offering Customer Service NC II

TESDA is a government agency in the Philippines tasked with managing and supervising technical education and skills development in the country. Among their many programs, they offer a certification for Customer Services NC II, an important qualification for individuals aiming to excel in customer service roles in various industries. This certification validates an individual’s competence in delivering efficient customer service, handling complaints and inquiries, promoting products and services, and maintaining a healthy and safe working environment.

Also read: TESDA Bartending NC II Course

TESDA accredited assessment centers play an important role in this process, as they are the institutions authorized to conduct competency assessments for this qualification. These centers uphold the standards set by TESDA, ensuring that individuals who seek the Customer Services NC II certification have the necessary skills and knowledge to perform effectively in their chosen field. The assessment centers provide a rigorous and objective evaluation of an individual’s abilities, guaranteeing that only those who meet TESDA competency standards obtain certification.

TESDA Accredited Assessment Centers offering Customer Services NC II

What is Customer Services NC II?

Customer Services NC II covers competencies required for offering products and services, assisting customers, and facilitating purchases in different retail store settings.

Benefits of Customer Services NC II Training and Certification

  1. Enhanced Customer Satisfaction: Customer service training equips individuals with the skills to effectively address customer needs and concerns. This leads to improved customer satisfaction and loyalty.
  2. Increased Customer Retention: By providing excellent customer service, businesses can build strong relationships with their customers, increasing the likelihood of repeat business and customer loyalty.
  3. Improved Communication Skills: Customer service training helps individuals develop strong communication skills, enabling them to effectively interact with customers and convey information clearly and professionally.
  4. Problem-solving Abilities: Customer service training equips individuals with the ability to handle and resolve customer complaints and issues efficiently, improving overall customer experience.
  5. Professional Development: Obtaining a Customer Services NC II certification demonstrates a commitment to professional development and can enhance career opportunities in the customer service field.

These benefits not only contribute to the success of businesses, but also improve the overall customer experience.

List of TESDA-Accredited Customer Service Training Centers in Philippines

ABEC INSTITUTE OF BUSINESS AND TECHNOLOGY, INC.

  • Address: 3F PVLB Bldg, Penaranda ST. Legazpi City, Albay Philippines
  • Contact: (052) 480-5526

BAGUIO CITY SCHOOL OF ARTS AND TRADES

  • Address: Upper Session Road, Baguio City
  • Contact: (074) 444-8459/ 444-9161

CSTC COLLEGE OF SCIENCES, TECHNOLOGY AND COMMUNICATIONS, INC.

  • Address: Arellano Subdivision, 1, Sariaya, 4322 Quezon
  • Phone: (042) 329 0850

ANAO SKILLS TRAINING AND LIVELIHOOD CENTER, INC.

  • Address: Cabagan, Isabela
  • Phone: 0945 216 8762

DATA CENTER COLLEGE OF THE PHILIPPINES OF BANGUED, ABRA INC.

  • Address: Brgy. Ubbog, Lipcan, Bangued, Abra, Philippines
  • Contact: (074) 752-5162 / 752 – 8585

THE ASIAN ACADEMY OF PROFESSIONAL STUDIES (TAAPS), INCORPORATED

  • Address: 139 Geronimo Drive Brgy. Banlat, Tandang Sora, Quezon City, Philippines
  • Contact: 814-318/ 358-3399

UNIVERSITY OF SAN CARLOS

  • Address: Cebu City, Philippines
  • Contact: 253-1000

SMI INSTITUTE INC. (FORMERLY: TECHTRADE TRAINING AND ASSESSMENT CENTER INC.

  • Address: Unit 3-A , 3rd Floor, Wardley Building, 1991 San Juan St . Cor 1300, Taft Ave, Pasay
  • Contact: (088) 247 4130

PROFES-SKILLS INSTITUTE TRAINING AND ASSESSMENT CENTER, INC.

  • Address: 0067 M. L. Tagarao Street, Lucena, 4301 Quezon
  • Contact: 0995 469 4474

VMA GLOBAL COLLEGE AND TRAINING CENTERS, INC.

  • Address: Earl Carol St., Sum-ag, Bacolod City, Negros Occidental, Philippines, Bacolod, 6100 Negros Occidental
  • Contact: (034) 444 2565

TOP LINK GLOBAL COLLEGE INC

  • Address: GX69+P57 Brgy MRF Compound, Purok Lambingan Street, Cabanatuan City, 3100 Nueva Ecija
  • Contact: (044) 329 1478

OVERSEAS FAMILY CIRCLE PRINCESS AND ANGEL TRAINING AND SERVICES, INC.

  • Address: W22M+4X9, Partida, Sapang A, Norzagaray, Bulacan
  • Contact: 0995 651 1284

COLEGIO DE OSTACI, INC.

  • Address: P9X4+3XG, Ramon Magsaysay St, Digos City, Davao del Sur

Also read: List of TESDA-Accredited Housekeeping Training Centers Philippines

Tips for Customer Service NC II Certification

Here are some tips for taking Customer Service NC II Certification in TESDA:

  1. Familiarize yourself with customer service principles and practices.
  2. Practice active listening and effective communication skills.
  3. Understand customer needs and provide solutions efficiently.
  4. Learn how to handle difficult customers with patience and professionalism.
  5. Be knowledgeable about the products or services you are supporting.
  6. Take advantage of mock exams or practice tests to prepare for the certification exam.

These tips are essential for individuals who aim to obtain their Customer Service NC II certification from TESDA-accredited centers.

Summary

TESDA in the Philippines provides the Customer Services NC II certification, a valuable credential for excelling in various customer service roles. Accredited assessment centers rigorously assess individuals to ensure they meet the highest competency standards in customer service. By obtaining this certification, you can enhance your skills, significantly improve customer satisfaction levels, and unlock a multitude of rewarding career opportunities in the dynamic field of customer service.

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