The Travel Services NC II course offered by TESDA equips individuals with the essential skills needed to assist independent travelers. This program focuses on providing quality service by responding to inquiries, arranging reservations for travel-related services, and helping clients secure necessary travel documentation. It is designed to prepare participants for a career in the travel and tourism industry.
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Through this course, learners will gain practical knowledge and competencies to process requests efficiently and issue essential travel documents. Whether it’s booking flights, reserving accommodations, or ensuring compliance with travel requirements, graduates will be ready to provide professional and reliable travel services.
What is Travel Services NC II?
This course is designed to provide learners with knowledge, practical skills, and the right attitude to handle tasks related to processing requests for independent travelers, making travel reservations, assisting with travel documentation, and issuing travel documents.
Benefits
Taking the Travel Services NC II course offers several benefits:
- Competitive Edge: This certification provides individuals with a competitive advantage in the tourism industry, enhancing their employability and career prospects.
- Comprehensive Skills: Participants gain a thorough understanding of various competencies required in the travel industry, such as responding to inquiries, arranging reservations, and assisting with travel documentation.
- Tailored Solutions: With the acquired knowledge, individuals can offer personalized solutions to clients, ensuring hassle-free travel experiences.
- Industry Recognition: The Travel Services NC II certification is widely recognized and endorsed by TESDA, further validating the skills and expertise of certified professionals.
- Enhanced Customer Service: By completing this course, individuals develop the right attitude and skills to provide exceptional travel services, enhancing customer satisfaction.
- Networking Opportunities: Engaging in this program allows participants to connect with industry professionals and expand their professional network.
- Industry Updates: The course keeps learners updated with the latest trends, regulations, and practices in the travel industry, ensuring they stay informed and adaptable.
Units of Competency
The Qualification is composed of the following Units of Competency:
BASIC COMPETENCIES
- Participate in workplace communication
- Work in a team environment
- Solve/address general workplace problems
- Develop career and life decisions
- Contribute to workplace innovation
- Present relevant information
- Practice occupational safety and health policies and procedures
- Exercise efficient and effective sustainable practices in the workplace
- Practice entrepreneurial skills in the workplace
COMMON COMPETENCIES
- Develop and update industry knowledge
- Observe workplace hygiene procedures
- Perform computer operations
- Perform workplace and safety practices
- Provide effective customer service
CORE COMPETENCIES
- Capture, record and respond to travel service requirements and requests
- Create travel-related reservations and transactions
- Provide assistance in travel documentation preparation
- Process the issuance of passage tickets and other travel-related documents
Sample of Certificate of Completion
Career Opportunities
An individual who has attained this Qualification possesses the necessary skills and expertise to fulfill the following roles:
- Counter Staff
- Reservations Staff
- Travel Documentation Staff
- Ticketing Staff
- Travel Counselor
Training Duration
- Basic: 37 hours
- Common: 28 hours
- Core: 72 hours
- Supervised Industry Training (SIT): 200 hours
Total: 337 hours
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Qualifications
To join this training, trainees or students should have the following qualifications:
- Applicants must have successfully completed a 10-year basic education program or possess an Alternative Learning System (ALS) Certificate of Completion equivalent to grade 10.
- Proficiency in both written and verbal communication is required.
Requirements
To enroll in this course, you will need the following documents:
- PSA Birth Certificate
- High School or College Diploma
- Certified True Copy of Official Transcript of Records or Form 137
- Certificate of Good Moral Character or GMRC
- 1 x 1 and/or 2 x 2 pictures
To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.
Instructor Credentials
The trainer qualifications for this Travel Services NC II require the following:
- Possesses a National TVET Trainer Certificate (NTTC) Level I in Travel Services NC II
- Minimum of five (5) years of experience in the travel industry required
- Holds certification in Global Distribution System (GDS) reservations and ticketing
These requirements ensure that the instructor is qualified to train and assess potential candidates in the Travel Services NC II program.
Summary
The Travel Services NC II course aims to equip learners with essential skills and knowledge to provide quality travel services. Through this program, individuals can enhance their career prospects in the tourism industry while providing exceptional customer service. With a comprehensive curriculum and qualified instructors, graduates of this course are well-prepared to meet the demands of the ever-changing travel industry.