Front Office Services in hotels involve customer service, managing reservations, handling inquiries and complaints, processing payments, and maintaining records. They ensure guests have a pleasant stay and overall satisfaction.
Also read: Full List of TESDA NC I Courses
TESDA offers various courses for individuals who want to pursue a career in front office services. These courses are designed to equip students with the necessary knowledge and skills needed to excel in this field.
Benefits
Here are some of the benefits of taking Front Office Services courses by TESDA:
- Industry-relevant curriculum: TESDA regularly updates its curriculum to align with industry standards and trends. This ensures that students are equipped with up-to-date knowledge and skills that are in demand in the job market.
- Hands-on training: The courses offered by TESDA have a strong focus on practical skills development. Students are given opportunities to apply their learnings in real-life scenarios, providing them with valuable hands-on experience.
- Flexible learning options: TESDA offers both classroom-based and online courses, allowing students to choose the learning method that best suits their needs and preferences.
- Career opportunities: Graduates of TESDA front office services courses can pursue various career paths in the hospitality industry, such as front desk agent, reservation clerk, guest service representative, and more.
Front Office Services NC II
The Front Office Services NC II course equips individuals with essential skills for managing reservations, guest check-ins, and check-outs in commercial accommodations. This course enhances front office personnel’s knowledge and competencies in handling reservations, utilizing computerized systems, offering reception services, conducting night audits, and providing club reception and porter services, all in line with industry standards.
Units of Competency
BASIC COMPETENCIES
- Participate in workplace communication
- Work in team environment
- Practice career professionalism
- Practice occupational health and safety procedures
COMMON COMPETENCIES
- Develop and update industry knowledge
- Observe workplace hygiene procedures
- Perform computer operations
- Perform workplace and safety practices
- Provide effective customer service
CORE COMPETENCIES
- Receive and process reservations
- Operate computerized reservations system
- Provide accommodation reception services
- Conduct night audit
- Provide club reception services
- Provide concierge and bell services
- Provide cashiering services
Career Opportunity
A person with this Qualification is competent to be:
- Front Office Agent
Training Duration
- 18 Hours (Basic)
- 24 Hours (Common)
- 400 Hours (Core)
Total: 442 Hours
Qualifications
Trainees or students seeking entry into this course should have the following qualifications:
- Communicate effectively in English, both orally and in writing.
- Perform basic math computations.
Note: Additional requirements like educational background and work experience may apply as per the institution’s policies.
Also read: Full List of TESDA NC2 / NC II Courses
Front Office Services NC III
The Front Office Services NC III course equips individuals with the skills and competencies to perform skilled guest service tasks, like monitoring workplace operations, coaching, maintaining financial records, and ensuring VIP safety. It aligns with industry standards, preparing individuals for roles as Front Office Team Leaders and Supervisors.
Units of Competency
This Qualification includes the following Units of Competency:
a. BASIC COMPETENCIES
- Lead workplace communication
- Lead small teams
- Apply critical thinking and problem-solving techniques in the workplace
- Work in a diverse environment
- Propose methods of applying learning and innovation in the organization
- Use information systematically
- Evaluate occupational safety and health work practices
- Evaluate environmental work practices
- Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)
b. COMMON COMPETENCIES
- Receive and resolve customer complaints
- Work cooperatively in a general administration environment
- Maintain quality customer/guest service
- Roster staff
- Control and order stock
- Prepare and deliver training sessions
- Plan, conduct and evaluate staff performance assessment
c. CORE COMPETENCIES
- Monitor routine workplace operations
- Coach and mentor others in job skills
- Monitor and control financial standards and guest records
- Provide requirements for the security of guests
Career Opportunities
A person with this Qualification is competent to be a:
- Front Office Team Leader
- Front Office Supervisor
Training Duration
- 40 Hours (Basic)
- 96 Hours (Common)
- 220 Hours (Core)
- 64 Hours Supervised Industry Learning (SIL)
Total: 420 Hours
Qualifications
To enroll in this course, applicants should meet the following requirements:
- Completion of 10-year basic education or an ALS Certificate of Completion equivalent to grade 10
- Good communication skills
- Computer literacy
- Ability to perform basic math computations
- Must be competent in Front Office Services NC II through training, experience, or certification
Also read: Full List of TESDA NC 3/ NC III Courses
Front Office Services NC IV
The Front Office Services NC IV course equips individuals with essential competencies for a wide range of guest service tasks, including planning, account management, and leadership. This course enhances knowledge, skills, and attitudes in line with industry standards, covering systems planning, people management, conflict resolution, and managing guest financial records. These skills are vital for work in tourism and hospitality enterprises.
Units of Competency
The Competency Units of this Qualification include:
a. BASIC COMPETENCIES
- Utilize specialized communication skills
- Develop and lead teams
- Perform higher-order thinking processes and apply techniques in the workplace
- Contribute to the practice of social justice in the workplace
- Manage innovative work instructions
- Manage and evaluate the usage of information
- Lead in the improvement of Occupational Safety and Health (OSH) programs, policies and procedures
- Lead towards improvement of environment work programs, policies and procedures
- Sustain entrepreneurial skills
b. COMMON COMPETENCIES
- Maintain hospitality industry knowledge
- Perform child protection duties relevant to the tourism industry
- Develop and supervise operational approaches
- Manage quality customer service
- Manage finances within a budget
- Plan and implement a series of training events
- Use the assessment system for training outcomes
c. CORE COMPETENCIES
- Plan and establish systems and procedures
- Lead and manage people
- Manage and resolve conflict situations
- Manage guest’s financial records
Career Opportunities
A person with this Qualification is competent to be a/an:
- Front Office Assistant Manager
- Night Auditor
- Guest Relations Manager
Training Duration
- Basic: 47 hours
- Common: 190 hours
- Core: 215 hours
- Supervised Industry Learning (SIL): 64 hours
Total: 516 hours
Qualifications
Trainees or students entering this training should meet the following qualifications:
- Must have completed 10 years of basic education or an ALS Certificate of Completion equivalent to grade 10
- Competence in Front Office Services NC III qualification required through training, experience, or certification.
- Can perform basic mathematical computation
- Must possess good communication skills
- Must be computer literate
Summary
Front Office Services Courses include NC I, II, III, and even an NC II online course, accessible to anyone interested in mastering front office services. These courses provide essential skills and knowledge for a thriving career in the hospitality industry. With TESDA’s assessment and certification, you’ll be equipped to confidently handle various roles in the front office department and deliver excellent guest service. Continuous learning and development are crucial in any career, so strive to improve and stay informed about industry trends.
Contact Information
Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial