The Courier Delivery Services Level II course by TESDA equips individuals with essential skills for parcel delivery. This qualification focuses on the competencies needed for picking up shipments from customers or stores and ensuring prompt delivery.
Also read: TESDA Customer Services NC II Course
Participants will learn how to handle undelivered parcels and shipments effectively. By completing this course, learners will be prepared to meet the demands of the courier industry and provide excellent service to customers.
Course Description
This course covers the skills needed for picking up parcels from customers, delivering shipments, and managing undelivered items.
Benefits
Taking the Courier Delivery Services Level II qualification offers several benefits:
- Skill Development: Gain essential skills for parcel handling, delivery, and item management.
- Career Advancement: Enhance your employability in the growing logistics and courier industry.
- Practical Experience: Learn hands-on techniques that can be applied directly in the field.
- Improved Efficiency: Master strategies for efficient delivery and management of shipments.
- Customer Service: Develop strong customer interaction skills to boost satisfaction and loyalty.
- Adaptability: Equip yourself with knowledge to handle various delivery scenarios effectively.
Units of Competency
This qualification consists of the following units of competency:
BASIC COMPETENCIES
- Participate in workplace communication
- Work in a team environment
- Solve/address general workplace problems
- Develop career and life decisions
- Contribute to workplace innovation
- Present relevant information
- Practice occupational safety and health policies and procedures
- Exercise efficient and effective sustainable practices in the workplace
- Practice entrepreneurial skills in the workplace
COMMON COMPETENCIES
- Apply knowledge in warehouse, distribution operations, and workplace procedures
- Perform industry calculations in warehousing and distribution operations
- Perform workplace security and safety
- Provide effective customer service
- Contribute to quality systems
- Follow specifications and manual of instructions when storing and distributing products/parcels
- Maintain and use materials handling equipment
- Perform computer and system operations
CORE COMPETENCIES
- Pick up parcel shipment from customer preferred location or at the store
- Deliver parcel/shipments
- Process undelivered parcels and shipments
Sample of Certificate of Completion
Job Opportunity
A qualified individual possesses the competence to be:
- Courier
Requirements
To enroll in this course, you will need the following documents:
- PSA Birth Certificate
- High School or College Diploma
- Certified True Copy of Official Transcript of Records or Form 137
- Certificate of Good Moral Character or GMRC
- 1 x 1 and/or 2 x 2 pictures
To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.
Also read: TESDA Front Office Services Courses
Frequently Asked Questions
1. Do I need prior experience to enroll in this course?
A: There is no specific requirement for prior experience, but basic knowledge of handling parcels and shipments would be beneficial.
2. Is there an age limit for taking this qualification?
A: This qualification is open to all individuals who are at least 18 years old.
3. What can I expect to learn from this qualification?
A: By completing this course, you will gain skills in parcel handling, delivery techniques, and managing undelivered items effectively.
4. Is this course recognized by the government?
A: Yes, this course is accredited and certified by TESDA under the Philippine government.
5. What career opportunities are available after completing the course?
A: Upon completion of this qualification, you can work as a courier, delivery personnel or in other related positions in the logistics and courier industry.
6. Is there a job placement program after completing the course?
A: Some training providers may offer job placement assistance for their graduates, but it is not guaranteed. It would be best to inquire about this with your specific training provider.
7. Are there any additional costs aside from the course fee?
A: TESDA courses are typically free of charge, but some training providers may require additional fees for materials, equipment, and other expenses. It is best to inquire about this beforehand.
Video: Paano Kumuha ng NC II sa TESDA
If you’re interested in TESDA courses, one essential certificate to have is the National Certificate II (NC II). This certificate proves that you have the skills and knowledge in your chosen field. In this video, you’ll learn the steps to obtain an NC II from TESDA.
Summary
The Courier Delivery Services Level II course offered by TESDA aims to equip individuals with essential skills for parcel delivery. With structured learning and practical experience, participants will be well-prepared to provide excellent customer service and meet the demands of the courier industry. This qualification opens up opportunities for a career as a courier, providing job stability and growth in the logistics field. To enroll, make sure to prepare the necessary documents and reach out to your preferred enrollment site for more information.
