TESDA-Accredited Call Center / Contact Center Training Centers are essential in providing the same quality of training to aspiring call center agents as they provide all the necessary resources, facilities, and skills to become a successful call center agent.
These school facilities offer comprehensive courses for both beginners and experts in the field of customer service management, telecommunications systems, computer applications, data entry operations, basic English communication skills, and more.
Also Read: List of TESDA-Accredited Bookkeeping Training Centers Philippines
These accredited centers also have plenty of experienced instructors who can assist students in developing their professional abilities. The courses are tailored to meet individual needs and preferences so that everyone can learn at their own pace. Upon completion of the coursework, graduates receive certification from TESDA that attests to their competency in this field. With this certification, they can gain employment in various call centers and become successful professionals.
What is a Call Center / BPO in the Philippines?
A call center or BPO (Business Process Outsourcing) in the Philippines is a company which provides customer support services over the phone, email, messaging apps and other forms of communication. They are typically staffed with customer service representatives who assist people with inquiries and complaints about their products or services.
Call centers have become an important part of the Philippine economy, as they employ a large number of people from all parts of the country. Call centers offer young Filipinos the opportunity to gain valuable experience in customer service while earning decent salaries. As such, organizations like TESDA have stepped up to provide training for these individuals so that they can be better equipped to handle customer inquiries and effectively manage their calls.
List of Contact Center NC II Training Schools Accredited by TESDA
If you want to join the TESDA call center training program in the Philippines, here are some of your top choices. We have provided a comprehensive list with all information that you need: school name, address, telephone number and courses offered. So take note!
School: ABE International Business College -Bacolod City, Inc.
Address: Marian Bldg., Luzuriaga St., Bacolod City
Telephone Number: 432-2485/ 468-0340
Email: abe_bacolod@amaes.edu.ph
Course Available: Finishing Course For Call Center Agents NC II
School: ABE International Business College-Cainta Rizal, Inc.
Address: CARMS Bldg., Imelda Ave. cor. VV Soliven St., Brgy. San Isidro, Cainta, Rizal
Email: abe_cainta@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II
School: ABE International Business College-Commonwealth, Inc.
Address: No. 1 Villongco St. corner Commonwealth Ave., Brgy. Commonwealth, Quezon City
Telephone Number: 703-2019/ 952-0475
Email: abe_fairview@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents
School: ABE International Business College-Cubao
Address: 878 Rempson Bldg, Aurora, Blvd, Cubao, Quezon City
Telephone Number: 912-9578/ 912-8366
Email: abe_cubao@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II
School: ABE International Business College-Quezon Province, Inc.
Address: Rockwell Bldg., Quezon Ave., Brgy. IX, Lucena City
Email: abe_lucena@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II
School: ABE International College of Business and Accountancy – Urdaneta City, Inc.
Address: Zion 2006 E.A. Cabrera Bldg., McArthur Highway, San Vicente, Urdaneta City
Telephone Number: (075) 568-8130
Email: abe_urdaneta@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II
School: ABE International College of Business and Economics, Legarda
Address: 2578 Legarda St., Sampaloc, Manila
Telephone Number: 736-2893/94
Email: abe_manila@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents
School: ACE Computer Institute, Inc.-Dau
Address: 3rd Floor China Bank Savings Building, McArthur Hi-way, Dau 2010 Mabalacat, Philippines
Telephone Number: 0908-1785617
Email: acecallcentertraining@gmail.com
Course Available: Finishing Course for Call Center Agents NC II
School: Aces Polytechnic College, Inc. (Davao del Norte)
Address: San Francisco, Panabo City Davao del Norte
Telephone Number: 084 822-4182/ 628-6915/ 09287447391
Email: apc_panabo@yahoo.com.ph
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College
Address: Martin Anita Matiao Bldg., San Jose cor. Perdices St., Dumaguete City
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – Cagayan de Oro
Address: 3/F Goking Bldg., Borja-Daumar Sts., Cagayan De Oro City
Telephone Number: (088)587-6358
Course Available: Finishing Course for Call Center Agents
School: AMA Computer College – Batangas City
Address: National Rod, Brgy. Bolbok, Batangas City
Telephone Number: 723-8348/300-3084
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – Calamba
Address: FP Perez Bldg. National Highway, Calamba
Telephone Number: (049)545-5412
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – Dagupan City, Inc.
Address: Zamora St., Mayombo Dist., Dagupan City
Telephone Number: (075) 515-7182
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – Laoag City, Inc.
Address: Pacifico Bldg. II, Don E. Ruiz St., Laoag City
Telephone Number: (077) 771-6900
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – Lipa City
Address: Dimaano Bldg., Ayala Highway, Lipa City
Telephone Number: 312-0160
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College – San Fernando La Union, Inc.
Address: MZF Bldg., Gen. Luna St., San Fernando City, La Union
Telephone Number: (072) 242-6418 / 9
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College East Rizal
Address: Brgy. Mayamot, Marcos Highway, Antipolo City
Telephone Number: 681-6244 to 45
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College Inc. – Biñan
Address: National Hi-way, Canlalay, Biñan, Laguna
Telephone Number: 698-6311
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer College, Baguio City, Inc.
Address: Benitez Court, Magsaysay Ave., Baguio City
Telephone Number: (074) 300-4124
Course Available: Finishing Course for Call Center Agents
School: AMA Computer College-Cavite City Inc.
Address: Governor’s Tower 1, Governor’s Drive, Langkaan 1, Dasmariñas, Cavite
Telephone Number: (046) 402-1398
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of Batangas City
Address: Casa Buena Bldg., P Burgos St., Batangas City
Telephone Number: 300-6909
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of Lipa
Address: ATDRMAM Bldg. J.P. Laurel Hiway, Mataas na Lupa, Lipa City
Telephone Number: (043) 312-0082
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of Malolos, Bulacan
Address: Hiyas Bldg., Capitol Compound, McArthur H-way, Malolos City, Bulacan
Telephone Number: 6904046
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of San Jose City, Inc.
Address: Nieves Bldg., San Roque St., Brgy. Rafael Tueda, San Jose City, Nueva Ecija
Telephone Number: 044-940-4268
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of San Pablo City
Address: Jamora Bldg., Lopez Jeana Street, San Pablo City
Telephone Number: (049) 800-3342/ 562-4142
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of Sta. Cruz, Inc.
Address: 2/F Goodyear Bldg., P. Guevarra St., Sta. Cruz, Laguna
Telephone Number: (049) 808-5383 / 810-2252
Course Available: Finishing Course for Call Center Agents NC II
School: AMA Computer Learning Center of Vigan, Ilocos Sur, Inc.
Address: 3/F, Vigan Landmark Bldg., Jose Singson St., Vigan City, Ilocos Sur
Telephone Number: (077) 722-4664
Course Available: Finishing Course for Call Center Agents NC II
School: Asian College of Science & Technology Foundation, Inc.
Address: F.J. Nicolas St., Balogo, Sorsogon City
Telephone Number: (056) 2114856
Course Available: Finishing Course for Call Center Agents NC II
School: Asian College of Science and Technology
Address: 4/F BSP Green Tower Bldg. A. Velez cor. Luna St., Cagayan de Oro City
Telephone Number: (088)857-3745
Course Available: Finishing Course for Call Center Agents NC II
School: Asian College of Science and Technology Foundation, Inc. – Dumaguete
Address: Dr. V. Locsin St., Dumaguete City, Or. Neg.
Telephone Number: (035) 225-4714
Course Available: Finishing Course for Call Center Agents NC II
School: Asian Foundation for Entre-Pinoy, Inc.
Address: No. 12 Miller St., SFDM, Quezon City
Telephone Number: 437-3998
Course Available: Finishing Course for Call Center Agents NC II
School: Asian Institute of Science and Technology – Central Inc.
Address: AISAT Bldg., Mc Arthur Highway, Dau, Mabalacat
Telephone Number: (045)892-4058 to 59/ 624-083
Course Available: Finishing Course for Call Center Agents NC II
School: B.E.S.T. College of Polomolok (BEST Polomolok), Inc. (formerly: Better Educational System and Training School, Inc.)
Address:Valencia Site, Polomolk, So., Cotabato
Telephone Number: (083)500-2258
Course Available: Finishing Course for Call Center Agents NC II
School: BC Skills Networx Training Center, Inc. (formerly: Beauty Care Skills Training Center, Inc.)
Address: Beside No. 7 Mayumi St., cor. Matiwasay St., Brgy. UP Village, Diliman, Q.C. (former address: No. 149 Matatag St., Brgy. Central, Quezon City)
Telephone Number: 921-4845
Course Available: Finishing Course for Call Center Agents NC II
School: Beatitudes Technological & Theological College Foundation, Inc.
Address: H&K Bldg. Paliparan 2, Dasmariñas, Cavite
Telephone Number: 09331891581/ 09205693267
Course Available: Finishing Course for Call Center Agents NC II
School: Beatitudes Technological & Theological College Foundation, Inc.
Address: H&K Bldg. Paliparan 2, Dasmariñas, Cavite
Telephone Number: 09331891581/ 09205693267
Course Available: Finishing Course for Call Center Agents NC II – Mobile Training Program
School: Bellarmine-Magister Enrichment Corporation
Address: Ground Floor Bernardo Bldg., A. Bonifacio St., Brgy 4-A Davao City
Telephone Number: 082 300-5955
Course Available: Finishing Course for Call Center Agents NC II
School: Big Hands Foundation, Inc.
Address: No.5 South J. St., Brgy. Sacred Heart, Quezon City
Telephone Number: (02)410-6688; 9866714
Course Available: Finishing Course for Call Center Agents NC II – Mobile Training Program
School: Cagayan de Oro -Bugo School of Arts and Trades
Address: Bugo, Cagayan de Oro Ciy
Telephone Number: (08822) 742-576
Course Available: Finishing Course for Call Center Agents NC II
School: Call Center 101 Training Corporation
Address: Rm 202/203 Raintree Mall, General Maxilom Avenue, Cebu City
Telephone Number: 254-9652
Course Available: Finishing Course for Call Center Agents NC II
School: Call Center Academy, Inc. (Cebu Call Center Academy)
Address: #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City
Telephone Number: (032) 253-4682/412-0111
Course Available: Finishing Course for Call Center Agents NC II
School: Cane Town Colleges of the Philippines, Inc. Doing business under the name and style of PROFESSIONAL CAREER ONLINE INSTITUTE
Address: 3rd Floor, Purple Building, Brgy. Bagacay, Dumaguete City
Telephone Number: (035)422-8196
Course Available: Finishing Course for Call Center Agents NC II
School: Capitol University
Address: Corrales Ave. Cagayan de Oro City
Course Available: Finishing Course for Call Center Agents NC II
School: Catanduanes Colleges, Inc.
Address: Salvacion, Virac, Catanduanes
Telephone Number: (052) 8111280
Course Available: Finishing Course for Call Center Agents NC II
School: Catanduanes Computer Learning Center, Inc. (CCLCI)
Address: 2nd & 3rd Floors, Tuboro Bldg., Salvacion St. Virac, Catanduanes
Telephone Number: (052) 811-0729
Course Available: Finishing Course for Call Center Agents NC II
School: CCIS Educational Foundation, Inc. (Formerly: Cyber City International Sch. Inc.)
Address: Bldg 1083, Jose Abad Santos Ave., Clarkfield, CSEZ
Telephone Number: (045)599-5353/5355
Course Available: Finishing Course for Call Center Agents NC II
School: Center for Allied Paramedical Studies, Inc.
Address: Suite 1 & 2, Mezzanine Floor Business & Consumers Bank Bldg., Araneta St., Bacolod City (former address: 3rd Floor st. Francis Center, Singcang-Araneta, Bacolod City)
Telephone Number: 434-4424
Course Available: Finishing Course For Call Center Agents NC II
School: Center for Healthcare Professions Cebu, Inc. (formerly: Cebu Center for Healthcare Professionals, Inc.)
Address: Mezzanine Floor, FCB Financial Center Bldg., A.C. Cortes Ave., Corp. Burgos St., Alang-alang, Mandaue City
Telephone Number: (032) 420-1880/ 420-1881
Course Available: Finishing Course for Call Center Agents NC II
School: Christian College of Tanauan, Inc.
Address: J.V. Pagaspas St. Poblacion, Tanauan City, Batangas
Telephone Number: (043) 778-5460 / 5469
Course Available: Finishing Course for Call Center Agents NC II
School: Clark College of Science & Technology (formerly: Clark International College of Science & Technology Inc.)
Address: SMS Bldg, Samsonville Dau, , Mabalacat, Pampanga (former address: CIC Bldg, Aurea St., , Samsonville Dau, , Mabalacat, Pampanga)
Telephone Number: (045) 624-0215
Course Available: Finishing Course for Call Center Agents NC II
School: Colegio de San Juan de Letran Calamba, Inc.
Address: Bo. Bucal, Calamba City, Laguna
Telephone Number: 049 545-1829/ 545-5453
Course Available: Finishing Course for Call Center Agents
School: Colegio De San Juan De Letran, Inc.
Address: 151 Muralla St. Intramuros, Manila
Telephone Number: 527-7693
Course Available: Finishing Course for Call Center Agents
School: College of Arts and Sciences of Asia and the Pacific, Taytay Rizal Inc.
Address: 199 JEM Bldg. 199 Rizal Ave., Taytay, Rizal
Telephone Number: 658-7195/ 280-4361
Course Available: Finishing Course for Call Center Agents NC II
School: Computer Arts and Technological College, Inc. – Legaspi
Address: Balintawak Street, Old Albay, Legazpi City
Course Available: Finishing Course for Call Center Agents NC II
School: Cristal e-College Inc. – Tagbilaran Campus
Address: Cristal Towers, 50-A Ma. Clara St., Tagbilaran City
Telephone Number: (038) 2355980/ 412-2509/ 501-8080
Course Available: Finishing Course for Call Center Agents NC II
School: Datacom Institute of Computer Technology (formerly Datamex Institute of Computer Technology – Rosario)
Address: 9115 Gen. Trias Drive, Tejeros Convention, Rosario, Cavite
Telephone Number: (046) 4371938
Course Available: Finishing Course for Call Center Agents NC II
School: Datacom Institute of Computer Technology Corp. (formerly Datamex Institute of Computer Technology – Imus)
Address: 3/F DRB Bldg., Palico IV, Aguinaldo Highway, Imus, Cavite
Telephone Number: (046) 4715508
Course Available: Finishing Course for Call Center Agents NC II
School: Datacom Institute of Computer Technology Corporation
Address: Brgy. 14, P. Acosta St. Laoag City, Ilocos Norte
Telephone Number: (077) 771-1616/ 770-5088
Course Available: Finishing Course for Call Center Agents NC II
School: DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY, INC.
Address: JEMS Bldg., I-19, B-B1, Zabarte Road, Camarin, Caloocan City
Telephone Number: 366-19-70/367-32-08
Course Available: Finishing Course For Call Center Agents NC II
School: Datamex Institute of Computer Technology, Inc. – Gorordo
Address: (032) 232-3053
Telephone Number: Astron Gestus Bldg., 25 Gorordo Ave., Cebu City
Course Available: Finishing Course for Call Center Agents NC II
School: Datamex Institute of Computer Technology, Inc. – Mandaue
Address: CD Fularon Bldg., 1627 Plaridel St., Mandaue City
Telephone Number: (032) 236-7834
Course Available: Finishing Course for Call Center Agents NC II
School: Digital Communication & Technological College, Inc.
Address: Red V, Lucena City
Course Available: Finishing Course for Call Center Agents NC II
School: Diliman Educational Corporation doing business under the name Diliman Preparatory School and Diliman Computer Technology Institute
Address: Commonwealth Avenue, Diliman Quezon City
Telephone Number: 9311089/ 9520571/ 9324714/01/ 9328328
Course Available: Finishing course for Call Center Agents
School: Dipolog Computer System Inc.
Address: Minaog, Dipolog City
Telephone Number: (065)212-2979
Course Available: Finishing Course for Call Center Agents NC II
School: Dipolog School of Fisheries
Address: Olingan, Dipolog City
Telephone Number: (065) 212-7248; 2125238
Course Available: Finishing Course for Call Center Agents NC II
School: Divine Word College of Laoag, Inc.
Address: Brgy. 13, Gen. Segundo Ave., Laoag City
Telephone Number: (0770) 772-0736, 7720062/772-1228, 772-1625/771-4175
Course Available: Finishing Course for Call Center Agents NC II
School: Don Mariano Marcos Memorial State University – Mid-La Union Campus-GC
Address: Corners Ortega and Niace St., San Fernando City
Telephone Number: 700-4516
Course Available: Finishing Course for Call Center Agents NC II
School: East and West Center for Excellence in Training Corp.
Address: Casa Lolita Unit 9, Nat’l. Hiway, Brgy. Bucal, Calamba City
Telephone Number: (049) 827-5806
Course Available: Finishing Course for Call Center Agents NC II
School: Eastwoods International Institute of Science and Technology-Guagua, Pampanga, Inc.
Address: 2F AFFTIC Bldg., Plaza Burgos, Guagua
Telephone Number: 900-4798
Course Available: Finishing Course for Call Center Agents
School: Eastwoods Professional College of Science & Technology, Inc. (Formerly: Softnet College of Science & Technology – Balanga)
Address: Ibayo, Balanga City
Telephone Number: 047-237-0077/791-2791
Course Available: Finishing Course for Call Center Agents NC II
School: En-Gedi International College Corporation
Address: Upper Talay, Dumaguete City
Telephone Number: (035) 4226236
Course Available: Finishing Course for Call Center Agents NC II
School: Enovlink Incorporated
Address: 3/F Angelica Bldg., Osmena Blvd., Cebu City
Telephone Number: (032) – 516-1247 / 412-5388
Course Available: Finishing Course for Call Center Agents NC II
School: Etelecare Global Solutions, Inc.
Address: 6/F I1 Bldg., Asia town IT Park, Cebu City
Telephone Number: (032) 411-9010
Course Available: Finishing Course for Call Center Agents NC II
School: Excel Asia Training and Development Inc.
Address: 3rd Floor, wee Bldg., 424 Gorordo Avenue, Lahug, Cebu City
Telephone Number: (032)255-3670/231-6296
Course Available: Finishing Course for Call Center Agents NC II
School: ExcelAsia Training and Development, Inc.
Address: Door M. #21 Lacson St., Lopue’s Mandalagan, Bacolod City
Telephone Number: 441-0083
Course Available: Finishing Course For Call Center Agents NC II
School: Far East College of Information and Technology Corporation
Address: San Pedro, Poblacion, Magalang, Pampanga
Telephone Number: 045-3434420/0917-5081014
Course Available: Finishing Course for Call Center Agents NC II
School: First In Learning Electronics Training Center Inc.
Address: T.M. Kalaw St. Brgy. Balintawak, Lipa City
Telephone Number: (043) 455-1815
Course Available: Finishing Course for Call Center Agents NC II
School: Fitz-Gibbon Academy of Skills and Trades (FAST) Inc.
Address: 3F Elizabeth Ong Bldg., Tabuc-Tubig, Dumaguete City, Negros Oriental
Telephone Number: (035) 522-1375/ 09284774718
Course Available: Finishing Course for Call Center Agents NC II
School: Florance Learning Center of Anda Inc.
Address: Purok 5, Virgen, Anda Bohol, 6311 Philippines
Telephone Number: (038) 5101000
Course Available: Finishing Course for Call Center Agents NC II
School: Formerge Integrated School, Inc.
Address: 2/F Aces Integrated Bldg., 138 M.L. Quezon Ave., Angono, Rizal
Course Available: Finishing Course for Call Center Agents NC II
School: Genting Star Tourism Academy, Inc.
Address: 2/F Star Cruises Centre, 100 Andrews Ave., New Port City, pasay City
Telephone Number: 836-6825/26
Course Available: Finishing Course for Call Center Agents NC II
School: Gillamac Information Technology Center, Inc. (formerly: STI-Dumaguete)
Address: G/F Gillamac Bldg., Libertad corner Independencia St., Dumaguete City, Negros Oriental
Telephone Number: (035)225-3888/ 9889/9890
Course Available: Finishing Course for Call Center Agents NC II
School: Global Career Access Training Institute Inc.
Address: 3F Manahan Bldg., No. 78 Gen. Luna St., Ampid I, San Mateo, Rizal
Telephone Number: 490-6384/ 941-1190/ 407-3157
Course Available: Finishing Course for Call Center Agents NC II
School: Global Empowerment Training School, Inc.
Address: 3rd flr. #31 LC Bldg., Gen. Luna St., Tuktukan, Taguig City
Course Available: Finishing Course for Call Center Agents NC II
School: Global Experts Development & Learning Center
Address: San Agustin, City of San Fernando, Pampanga
Course Available: Finishing Course for Call Center Agents NC II
School: Globalskills Institute, Inc.
Address: 3rd Floor , Donal Bldg., San Vicente East, Urdaneta City, Pangasinan
Telephone Number: (075) 624-2339/ 538-8346
Course Available: Finishing Course for Call Center Agents NC II
School: Golden Global Success Training Center Inc.
Address: 2/F Mercury Drug Store Bldg., Marcos Highway, Mayamot, Antipolo City
Telephone Number: (0916) 433 – 1440
Course Available: Finishing Course for Call Center Agents NC II
School: GP Corporate Personality Enhancement Center Corporation
Address: 1st Floor, Subic Bay Arts Center, Dewey Avenue, SBFZ, Zambales, Zambales
Telephone Number: 047-252-4336
Course Available: Finishing Course for Call Center Agents NC II
Why Should You Study Contact Center Services NC II?
Contact Center Services NC II is a certification program from TESDA that prepares individuals for working in the customer service industry. This qualification helps those interested in the field to acquire the necessary skills and knowledge to become successful.
It provides an overview of essential topics, such as customer service protocols, complaint resolution techniques, communication strategies, and data protection regulations.
By obtaining this certification, you will be able to demonstrate your understanding of call center operations and show employers that you are capable of delivering excellent customer service.
Employers may even give preference to applicants with Contact Center Services NC II when they are recruiting new staff members. With this certification, you can easily find better-paying jobs in the industry and make progress in your career.
Video: Call Center NC II by TESDA
Check out this quick video which explains the Contact Center Services NC II certification by TESDA:
Summary
It is important that call center employees are well-trained in customer service management and communication protocols. To ensure that aspiring call center agents have the right skills and qualifications, TESDA offers the Contact Center Services NC II certification program.
This qualification helps individuals to understand the essentials of working in a call center, such as customer service principles, complaint resolution techniques, communication strategies, and data protection regulations. With this certification, you can demonstrate your competency in customer service operations and gain better employment opportunities in the industry.
Moreover, these schools offer both online and on-site training to accommodate those who may have difficulty attending classroom sessions. Furthermore, they provide flexible schedules so that students can balance their educational and professional goals with their other commitments.
TESDA-Accredited Call Center Training Centers are essential in providing quality education for aspiring call center agents. By taking advantage of this opportunity, future graduates can obtain the necessary credentials to pursue a rewarding career in customer service management.