The Housekeeping NC II Online Course equips individuals with essential skills and competencies to excel in the hospitality industry. It covers various topics including preparing guest rooms, cleaning public areas, providing valet services, and handling intoxicated guests. The course also focuses on laundry services for linens and guest clothes. It’s all about creating an inviting atmosphere that makes guests feel at home.
Also read: TESDA Domestic Work NC II Online Course
The course goes beyond the basics of housekeeping; it provides an in-depth understanding of the accommodation services sector. It allows learners to grasp the complexities of the industry while offering practical solutions and techniques to handle everyday scenarios. Whether it’s dealing with a difficult guest or managing day-to-day operations, the Housekeeping NC II Online Course prepares students for the real-world challenges they are bound to encounter in their career.
Benefits
Taking the Housekeeping NC II Online Course offers several benefits:
- Flexibility: You can learn at your own pace and study from the comfort of your own home.
- Convenience: Online courses allow you to access the materials and resources anytime, anywhere, making it easier to fit into your schedule.
- Comprehensive training: The course covers a wide range of competencies, providing you with the knowledge and skills needed to excel in various housekeeping tasks.
- Industry relevance: The course is designed to meet the standards and requirements of the accommodation services industry, ensuring that you receive training that is up-to-date and relevant.
- Career advancement: Completing the course and obtaining the Housekeeping NC II certification can enhance your job prospects and open doors to new opportunities in the hospitality industry.
- Professional development: By acquiring the competencies offered in the course, you can enhance your professional profile and demonstrate your commitment to ongoing learning and development.
Modules
This course is composed of 6 modules that cover the basic and advanced skills in housekeeping. Each module is essential for students to understand the different tasks involved in housekeeping.
Module 1: Providing Housekeeping Services to Guests
This course covers housekeeping services for guests in the tourism industry, including duties and responsibilities of various positions in the Housekeeping department.
Unit 1: Getting Ready for Work
Lesson 1: The Housekeeping Department
Lesson 2: The Housekeeping Staff
Upon completion of this unit, you will possess the necessary skills to:
- Differentiate the different types of accommodation
- Identify the parts of a basic accommodation organizational chart
- Describe the different duties and responsibilities of different Housekeeping staff
Unit 2: Handling Housekeeping Requests
Lesson 1: Accepting Housekeeping Requests
Lesson 2: Recording Housekeeping Requests
Lesson 3: Advising Guests on the Delivery of Identified Item/ Service
Lesson 4: Provide Housekeeping Requests
Lesson 5: Provide Advice to Guests
Lesson 6: Liaise with other departments
Upon completion of this unit, you will possess the necessary skills to:
- Apply appropriate procedures in:
- Accepting housekeeping requests
- Recording housekeeping requests
- Advising on time for delivery of service or items
- Providing housekeeping requests
- Providing advice to guests
- Liaising with other departments
Module 2: Deal with Intoxicated Guest
Unit 1: Understanding Alcohol Service Management
Lesson 1: Duty of Care to Guests and Staff
Lesson 2: Understanding Alcoholic Drinks
Lesson 3: Intoxication
Upon completion of this unit, you will possess the necessary skills to:
- Identify the responsibilities and obligations of housekeeping staff to guests
- Discover the benefits of responsible service of alcohol
- Apply appropriate procedures according to organizational policies
- Recognize what alcohol is and its types
- Recognize the effects of alcohol
- Identify what intoxication is and how alcohol affects the brain
- Recognize the signs of intoxication
Unit 2: Handling Intoxicated Guest
Lesson 1: Determining Level of Intoxication
Lesson 2: Applying Appropriate Procedure
Lesson 3: Dealing with Difficult Situations
Upon completion of this unit, you will possess the necessary skills to:
- Distinguish an intoxicated guest from a non – intoxicated guest
- Apply appropriate procedures in handling intoxicated guest
Unit 3: Compliance with Legislation
Lesson 1: Dealing with Underage Drinkers
Upon completion of this unit, you will possess the necessary skills to:
- Comply with Legislative requirements in serving alcohol
- Identify ways of preventing underage drinking
Module 3: Providing Guest Room Services
Unit 1: Getting Ready for Work
Lesson 1: What is a Guest Room Attendant?
Lesson 2: Good Grooming
Lesson 3: Daily Activities
Unit 2: Preparing for Cleaning Duties
Lesson 1: Guest Room Assignment
Lesson 2: Supplies and Equipment
Lesson 3: Loading the Housekeeping Trolley
Lesson 4: Check the Housekeeping Trolley Before Use
Lesson 5: Identify Rooms to be Cleaned
Unit 3: Cleaning and Clearing the Guestrooms
Lesson 1: Access and Enter Guest Rooms Appropriately
Lesson 2: Making the Bed
Lesson 3: Cleaning Bathrooms
Lesson 4: Cleaning the Room
Lesson 5: Vacuuming Floors
Lesson 6: Cleaning the Kitchenette Area
Lesson 7: Replenishing Guest Amenities
Unit 4: Housekeeping Quality Check
Lesson 1: Check the Operational Readiness of Items and Equipment
Lesson 2: Report Suspicious Situations
Lesson 3: Lost and Found Items
Unit 5: Provide Additional Housekeeping Services
Lesson 1: Provide Turndown Service
Lesson 2: Carry Out Rotational Cleaning Duties
Lesson 3: Lend Equipment to Guests
Unit 6: Prepare for the Next Shift
Lesson 1: Dispose of Trash
Lesson 2: Clean and Load Trolleys
Lesson 3: Replenish Stock Items as Necessary
Lesson 4: Clean Housekeeping Equipment Prior to Storage
Lesson 5: Complete Required Records and Notifications
Module 4: Providing Laundry Services to Guests
Unit 1: Getting Ready for Work
Lesson 1: The Laundry Attendant
Unit 2: Collect Laundry
Lesson 1: Role of On-Premise Laundry
Lesson 2: Guest Clothes are Picked Up
Lesson 3: Identifying Items for Laundry
Lesson 4: In-House Items are Picked Up
Unit 3: Perform Laundry
Lesson 1: Linen and Guest Clothes for Laundry are Received, Sorted, and Accounted For
Lesson 2: Clothing Items are checked for stains
Lesson 3: Select an appropriate method to clean clothes according to the care label, fabric, style, degree of stain, etc.
Lesson 4: Laundry Equipment is Used
Lesson 5: Cleaning agents are used according to specifications
Lesson 6: Ironing Clothes
Lesson 7: Folding Clothes
Lesson 8: Packing Laundered Items
Unit 4: Process Laundered Items
Lesson 1: Post Cleaning Laundry Activity is Performed
Lesson 2: Results are Checked and Acted Upon
Lesson 3: Process Internal Records
Lesson 4: Internal Laundry Reports are Produced
Unit 5: Return Laundered Items
Lesson 1: Guest Clothes are Delivered
Lesson 2: In-house Items are Delivered
Module 5: Providing Public Area Services
Unit 1: Introduction to Valet Service
Lesson 1: What is a Valet?
Lesson 2: Good Grooming
Upon completion of this unit, you will possess the necessary skills to:
- Identify what a Valet Staff is
- Identify the responsibilities of a Valet Staff
- Demonstrate good grooming in the workplace
- Demonstrate proper use of Personal Protective Equipment
- Learn the main responsibilities of a Valet Staff
Unit 2: Providing Valet Service
Lesson 1: Preparing for Guest’s Arrival
Lesson 2: Welcoming Guests
Lesson 3: Unpacking and Packing
Lesson 4: Process Laundry and Pressing
Lesson 5: Clean Guest Shoes
Lesson 6: Receiving and Acting on Guest Requests
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Demonstrate how to pack and unpack guests’ luggage
- Demonstrate how to handle guests’ laundry
- Demonstrate how to clean guest shoes
- Demonstrate how to handle guest requests
Module 6: Providing Valet Services
Unit 1: Introduction to Valet Service
Lesson 1: What is a Valet?
Lesson 2: Good Grooming
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Identify what a Valet Staff is
- Identify the responsibilities of a Valet Staff
- Demonstrate good grooming in the workplace
- Demonstrate proper use of Personal Protective Equipment
- Learn the main responsibilities of a Valet Staff
Unit 2: Providing Valet Service
Lesson 1: Preparing for Guest’s Arrival
Lesson 2: Welcoming Guests
Lesson 3: Unpacking and Packing
Lesson 4: Process Laundry and Pressing
Lesson 5: Clean Guest Shoes
Lesson 6: Receiving and Acting on Guest Requests
Upon completion of this unit, you will possess the necessary skills to:
- Demonstrate how to welcome guests
- Demonstrate how to pack and unpack guests’ luggage
- Demonstrate how to handle guests’ laundry
- Demonstrate how to clean guest shoes
- Demonstrate how to handle guest requests.
Note: Upon completing each module or specific modules, you will receive a certificate to acknowledge your accomplishments and showcase your expertise in the subject matter. These certificates validate your dedication and commitment to ongoing learning.
Also read: TESDA Beauty Care Services (Nail Care) NC II Online Course
How to Enroll for TESDA Online Program Courses and Training
Here is the step-by-step guide on how to enroll for the TESDA Online Program Courses and Training
Step 1: Before you can enroll in a TOP course, you need to ensure that you have created an account on the TOP website. To register, simply follow these steps:
- On the TESDA Online Program website click on the Login link and you will be taken to the login page.
- On the “Is this your first time here?” column, click “New Account” hyperlink.
- Fill out the form, fields marked with asterisk (*) are mandatory. Make sure you provide all the required information to proceed.
- After filling out the form, click “Create my new account”
- After creating your account, a message containing a link to activate your account will be sent to you via email. You just need to click on the link and your account will be activated.
Step 2: Log in to the TOP website using your registered username and password.
Step 3: Once logged in, you will be redirected to the TOP front page where the list of available courses is displayed. Click on the link of the course that you want to enroll in.
Step 4: Next, click on the module title of the module you wish to take.
Step 5: Click on the “Enroll me in this course” link found on the left side of the navigation pane, under the administration panel.
Step 6: A message box will appear asking if you really want to enroll in the module. Click the “Yes” button to proceed.
Step 7: Attend your Online Course and Training at your own pace until you complete the entire course.
Step 8: Once the course is completed, you will receive a Certificate of Completion issued by TESDA to prove that you have indeed finished the online course you have chosen.
Step 9: Claim your TESDA Training Certificate.
Step 10: Take and pass the face-to-face assessment at any TESDA accredited center to get your official National Certification (NC) which you can use when you apply for a job or when you level up your skills and education.
Summary
The Housekeeping NC II Online Course is a comprehensive training program designed to teach essential skills and competencies needed to excel in the hospitality industry. It covers a wide range of topics including preparing guest rooms, cleaning public areas, offering valet services, dealing with intoxicated guests, and handling laundry services. This course goes beyond the basics of housekeeping and provides a deep understanding of the accommodation services sector. It equips learners with practical solutions and techniques to handle everyday situations, preparing them for real-world challenges in their future careers. Join this learning journey to enhance your skills, increase your chances of getting a job, and pave the way for a successful career in the exciting field of hospitality.