TESDA Front Office Services NC IV Course

TESDA’s Front Office Services NC IV is a comprehensive program that equips individuals with the competencies required to perform top-of-the-line guest service tasks. These competencies range from evaluating and planning to managing accounts, as well as shouldering leadership responsibilities and imparting guidance to others.

This program aims to produce well-rounded individuals who can seamlessly handle a wide range of responsibilities while still achieving exceptional performance. TESDA takes pride in offering programs that equip its graduates with skills that are highly sought-after in the professional world. The Front Office Services NC IV is no exception and offers diverse and challenging tasks for individuals who seek to excel in their careers.

Also read: TESDA Dental Technology NC IV Course

By acquiring this certification, individuals can rest assured that they are well-equipped to face day-to-day guest service challenges with confidence and professionalism.

Front Office Services NC IV

What is Front Office Services NC IV?

This course aims to improve the knowledge, skills, and attitudes of Front Office Services NC IV based on industry standards. It covers competencies in planning and establishing systems, leading and managing people, handling conflicts, and managing guests’ financial records. These competencies are essential for individuals working in tourism and hospitality.

A person with this Qualification is competent to be:

  • Front Office Assistant Manager
  • Night Auditor
  • Guest Relations Manager

Benefits of Taking Front Office Services NC IV

  1. Enhance your customer service skills
  2. Gain knowledge in front office operations
  3. Develop professional communication skills
  4. Increase your job prospects in the hospitality industry
  5. Learn effective time management techniques
  6. Acquire problem solving abilities in a front office setting
  7. Understand the importance of maintaining a positive image for an organization
  8. Improve your organizational and administrative skills
  9. Familiarize yourself with industry standard software used in front office operations
  10. Receive a recognized certification from TESDA, boosting your credentials

What are the Essential Skills that Need to Be Learned?

The Competency Units of this Qualification include:


  • Utilize specialized communication skills
  • Develop and lead teams
  • Perform higher-order thinking processes and apply techniques in the workplace
  • Contribute to the practice of social justice in the workplace
  • Manage innovative work instructions
  • Manage and evaluate the usage of information
  • Lead in the improvement of Occupational Safety and Health (OSH) programs, policies and procedures
  • Lead towards improvement of environment work programs, policies and procedures
  • Sustain entrepreneurial skills


  • Maintain hospitality industry knowledge
  • Perform child protection duties relevant to the tourism industry
  • Develop and supervise operational approaches
  • Manage quality customer service
  • Manage finances within a budget
  • Plan and implement a series of training events
  • Use the assessment system for training outcomes


  • Plan and establish systems and procedures
  • Lead and manage people
  • Manage and resolve conflict situations
  • Manage guest’s financial records

Sample of Certificate of Completion


Training Duration

  • Basic: 47 hours
  • Common: 190 hours
  • Core: 215 hours
  • Supervised  Industry Learning (SIL): 64 hours

Total: 516 hours

Also read: TESDA Contact Center Services NC II Course


Trainees or students entering this training should meet the following qualifications:

  1. Must have completed 10 years of basic education or an ALS Certificate of Completion equivalent to grade 10
  2. Competence in Front Office Services NC III qualification required through training, experience, or certification.
  3. Can perform basic mathematical computation
  4. Must possess good communication skills
  5. Must be computer literate


To enroll in this course, you will need the following documents:

  1. PSA Birth Certificate
  2. High School or College Diploma
  3. Certified True Copy of Official Transcript of Records or Form 137
  4. Certificate of Good Moral Character or GMRC
  5. 1 x 1 and/or 2 x 2 pictures

To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.

Instructor Credentials

The trainer qualifications for this Front Office Services NC IV require the following:

  • Must have National TVET Trainer Certificate (NTTC) Level I in Front Office Services NC IV
  • Must have at least two years of industry experience in any front office-related work as a manager

These requirements ensure that the instructor is fully prepared to teach and guide students toward becoming competent front office service providers.


TESDA’s Front Office Services NC IV program equips individuals with the necessary competencies for top-notch guest service. From evaluating and planning to managing accounts and leadership responsibilities, this program produces well-rounded individuals capable of exceptional performance. Graduates gain highly sought after skills, making them adept at handling day-to-day challenges with confidence. The course covers front office operations, communication skills, time management, problem solving, and more. By completing this program, individuals receive a recognized certification from TESDA, enhancing their credentials in the hospitality industry.

Also read: TESDA Dental Laboratory Technology Services (Fixed Dentures/Restorations) NC II Course

Contact Information

Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial

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