For those looking to develop a career in the hospitality industry, obtaining a Front Office Services NC III certification from TESDA is a great starting point. This program covers a wide range of competencies that are essential for anyone aiming to perform skilled guest service tasks with discretion and good judgment.
Also read: TESDA Food and Beverage Services NC III Course
The program covers everything from monitoring workplace operations and coaching job skills to maintaining financial records and providing security for VIP guests. With this certification, you can gain the necessary skills to excel in a front office position and build a solid foundation for further advancement in the hospitality industry. So if you aspire to provide top-notch service to guests and showcase your professionalism, TESDA Front Office Services NC III is your gateway to success.
What is Front Office Services NC III?
This course enhances knowledge, skills, and attitudes according to industry standards. It covers competencies for tasks like monitoring workplace operations, coaching, mentoring job skills, maintaining financial records, and ensuring VIP safety. These competencies are required for Front Office Team Leaders, Supervisors, and as a pre-requisite for Front Office Services NC IV.
A person who has obtained this Qualification is competent to be:
- Front Office Team Leader
- Front Office Supervisor
Benefits of Taking Front Office Services NC III
- Career Opportunities: With the knowledge and skills gained from this course, you can open doors to various career opportunities in the hospitality and tourism industry.
- Professional Growth: The course helps you develop professionally, expanding your knowledge and capabilities in front office management.
- Customer Service Excellence: Learn how to provide exceptional customer service, ensuring guest satisfaction and loyalty.
- Communication Skills: Improve your communication skills, both verbal and written, which are crucial for effective front office operations.
- Problem-Solving Abilities: Develop critical thinking and problem-solving skills to handle various challenges that may arise in a front office setting.
- Time Management: Gain valuable skills in managing time efficiently, ensuring smooth front office operations and guest satisfaction.
- Understanding Technology: Learn how to utilize various technology and software applications commonly used in front office services.
- Teamwork and Collaboration: Develop strong teamwork and collaboration skills, essential for working effectively with colleagues and other departments in a hotel or hospitality establishment.
What are the Essential Skills that Need to Be Learned?
This Qualification includes the following Units of Competency:
a. BASIC COMPETENCIES
- Lead workplace communication
- Lead small teams
- Apply critical thinking and problem-solving techniques in the workplace
- Work in a diverse environment
- Propose methods of applying learning and innovation in the organization
- Use information systematically
- Evaluate occupational safety and health work practices
- Evaluate environmental work practices
- Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)
b. COMMON COMPETENCIES
- Receive and resolve customer complaints
- Work cooperatively in a general administration environment
- Maintain quality customer/guest service
- Roster staff
- Control and order stock
- Prepare and deliver training sessions
- Plan, conduct and evaluate staff performance assessment
c. CORE COMPETENCIES
- Monitor routine workplace operations
- Coach and mentor others in job skills
- Monitor and control financial standards and guest records
- Provide requirements for the security of guests
Sample of Certificate of Completion
Training Duration
- Basic: 40 hours
- Common: 96 hours
- Core: 220 hours
- Supervised Industry Learning (SIL): 64 hours
Total: 420 hours
Also read: TESDA Customer Services NC II Course
Qualifications
To enroll in this course, trainees or students should meet the following qualifications:
- Completion of 10-year basic education or ALS Certificate of Completion with grade 10 equivalent required
- Competency in Front Office Services NC II qualification is required, either through training, experience, or certification
- Proficient in basic mathematical computation
- Must possess good communication skills
- Must be computer literate
Requirements
To enroll in this course, you will need the following documents:
- PSA Birth Certificate
- High School or College Diploma
- Certified True Copy of Official Transcript of Records or Form 137
- Certificate of Good Moral Character or GMRC
- 1 x 1 and/or 2 x 2 pictures
To obtain further details, please reach out to the enrollment site that aligns with your requirements. Kindly note that the criteria may vary.
Instructor Credentials
The trainer qualifications for this Front Office Services NC III require the following:
- Must hold National TVET Trainer Certificate (NTTC) Level I in Front Office Services NC III
- Minimum two years of industry experience in Front Office supervision required
These requirements ensure that the instructor is fully prepared to teach and guide students towards achieving the necessary competencies for this qualification.
Summary
Obtaining a Front Office Services NC III certification from TESDA is an excellent starting point for those interested in a career in the hospitality industry. This program equips individuals with essential competencies for skilled guest service tasks, including workplace operations, coaching job skills, financial record maintenance, and VIP guest security. With this certification, you can excel in front office positions and pave the way for further advancement in the industry. Gain knowledge, skills, and attitudes according to industry standards, and enjoy benefits such as expanded career opportunities, professional growth, and exceptional customer service.
Contact Information
Technical Education and Skills Development Authority (TESDA)
Office Address: BLDG 8, TESDA Gate 2, TESDA Complex, East Service Rd., South Superhighway, Taguig, Metro Manila.
Email Address: contactcenter@tesda.gov.ph
Telephone Number: 8887-7777
SMS Hotline: 0917-479-4370 (text only)
Website: https://www.tesda.gov.ph/
Facebook Page: https://www.facebook.com/TESDAOfficial