TESDA Front Office Services NC II Online Course

The hospitality industry is competitive, and customers expect impeccable service that starts with a guest’s first contact with your establishment. That’s why TESDA Online Program has developed the Front Office Services NC II Online Course – an all-inclusive program that equips individuals with the knowledge and skills necessary to conduct the process of making a reservation, registering and checking-in and checking-out a guest in commercial accommodation establishments.

Also read: TESDA Customer Services NC II Course

No matter what part of the hospitality industry you’re in; hotels, palaces, or resorts, whether you work in reservations, receptions, or guest services – this course will arm you with the skills to provide an excellent service and make a lasting impression on your guests.

Front Office Services NC II


Taking the Front Office Services NC II Online Course by TESDA Online Program offers several benefits:

  1. Convenient and Flexible: You can access the course materials anytime and anywhere, allowing you to study at your own pace and convenience.
  2. Cost-effective: The online course eliminates the need for travel and accommodation expenses typically associated with in-person training, making it a more affordable option.
  3. Industry-relevant Skills: The course equips you with the necessary competencies to handle front office services in commercial accommodation establishments, enhancing your employability in the hospitality industry.
  4. Accredited Certification: Upon successful completion of the course, you will receive a certification from TESDA, validating your skills and knowledge in front office services.
  5. Self-paced Learning: The online format allows you to progress through the course at your own speed, ensuring a comfortable and effective learning experience.
  6. Access to Resources: The online platform provides access to a wide range of learning resources, including modules, videos, and assessments, to support your learning journey.
  7. Career Advancement: Acquiring the competencies offered in this course can open doors to various job opportunities in the front office services sector, helping you advance your career in the hospitality industry.

To learn how to enroll in the TESDA Online program, please click HERE.


The Front Office Services NC II course consists of 2 modules that aim to equip you with the skills and knowledge required for front office tasks. This course covers various aspects of front-office operations, including customer service, communication, and basic accounting.

Module 1: Introduction to Front Office Services

The Introduction to Front Office (FO) Services course provides a comprehensive overview of the duties, responsibilities, and job descriptions of front office staff. It also covers the specifications, design, and equipment used in the front office department.

Unit 1: The Front Office Department

Lesson 1: The Front Office Department

Lesson 2: The Front Office Staff

Lesson 3: Front Office Design and Equipment

Lesson 4: Performing Clerical Procedures

By the end of this unit, the learner must be able to:

  • Identify the tasks and roles performed by the staff of the FO department
  • Describe FO work shifts and scheduling practices
  • Enumerate traits and qualities that an FO staff should possess
  • Identify supporting equipment of the FO department
  • Perform clerical procedures.

Unit 2: Dealing with Customers

Lesson 1: The Guest Cycle

Lesson 2: Promoting Products and Services to Guests

Lesson 3: Handling Customers’ Complaints

By the end of this unit, the learner must be able to:

  • Explain the guest cycle
  • Promote Products and Services to Guests
  • Identify how to handle guest complaints

Module 2: Providing Front Office Services

Before proceeding, you must first obtain a Certificate of Completion for the module “Introduction to Front Office Services”. This prerequisite module will provide you with the knowledge and skills to understand the duties and responsibilities of the front office department.

This module covers topics such as guest reservation processing, accommodation and concierge services, night auditing, front office financial activities, and club reception services.

Unit 1: Handling Reservation Request

Lesson 1: Receiving and Processing Reservation Request

Lesson 2: Operating a Computerized Reservation System

By the end of this unit, the learner must be able to:

  • Identify the different types of reservations, services, forms and modes of payment.
  • Perform the steps in receiving and processing reservations.
  • Identify how to record details of the reservation.
  • Describe the process of updating reservations.
  • Identify the types of reservation systems.
  • Identify the types of computer management software.
  • Perform the method of operating a computerized reservation system.
  • Enumerate the steps in registering the guests.

Unit 2: Providing Accommodation, Reception, Club Reception and Concierge Services

Lesson 1: Providing Accommodation Reception Services

Lesson 2: Providing Club Reception Services

Lesson 3: Providing Concierge and Bell Services

By the end of this unit, the learner must be able to:

  • Identify the steps in preparing a reception area for guest arrival.
  • Perform during stay function.
  • Familiarize yourself with the different front office forms.
  • Identify the steps in providing club reception services.
  • Identify the steps in providing concierge and bell services.

Unit 3: Evaluating Front Office Financial Activities

Lesson 1: Conducting Night Audit

Lesson 2: Providing Cashiering Services

By the end of this unit, the learner must be able to:

  • Identify the steps in conducting a night audit.
  • Enumerate the methods in preparing guest folio.
  • Explain the steps in collecting cash, cash equivalents or non-cash transactions.
  • Describe the appropriate method for processing receipts and payments.
  • Identify the steps in reconciling financial transactions at the end of the shift.

Note: Upon completion of each module, or specific modules, you will be awarded a certificate to acknowledge your accomplishments and expertise in the respective subject. These certificates serve as tangible proof of your unwavering dedication and commitment to lifelong learning.

Also read: TESDA Microinsurance Services (Mutual Benefit) NC II Course

Tips for a Successful Front Office Services Career

Here are some simple tips for a successful front office services career:

  1. Effective communication with colleagues and clients is crucial in this role. Practice active listening and be clear and concise in your interactions.
  2. Front office services often involve managing multiple tasks and priorities. Stay organized by using calendars, to-do lists, and other tools to stay on top of your responsibilities.
  3. A positive and friendly attitude can go a long way in creating a welcoming and professional environment for guests and colleagues.
  4. Stay up-to-date with industry trends and technologies related to front office services. This will show your commitment to professional growth and help you stay competitive in the field.
  5. Front office services can present unexpected challenges. Develop your problem-solving skills by thinking creatively and finding solutions to various situations that may arise.

Remember, success in a front office services career comes with dedication, continuous learning, and a passion for delivering excellent customer service.


The TESDA Online Program offers the Front Office Services NC II Online Course to equip individuals in the hospitality industry with the necessary knowledge and skills. This comprehensive program covers various aspects such as making reservations, registering guests, and checking them in and out. Whether you work in hotels, palaces, or resorts, this course will help you provide excellent service and leave a lasting impression on your guests. The course is divided into modules focusing on front office services, dealing with customers, and providing front office services. Upon completion, you will receive certificates to showcase your expertise in the field. Join us on this journey of lifelong learning!

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