As the world progresses into the digital age, it has become more important than ever to equip oneself with the necessary skills to thrive in today’s workforce. The TESDA Online Program offers a solution to this challenge with its Food and Beverage Services NC II Online Course.
This course is specifically designed to equip individuals with the competencies needed to excel in the food and beverage service industry. It covers a wide range of skills, from preparing and serving food and drinks to providing top-notch customer service.
Also read: TESDA Food Processing NC II Course
Best of all, this qualification is conveniently packaged from the competency map of the Tourism Sector. In today’s competitive job market, choosing to enroll in the Food and Beverage Services NC II Online Course is undoubtedly a wise investment in one’s future.
Benefits
Taking the Food and Beverage Services NC II Online Course offers several benefits:
- Develop Competencies: The course equips individuals with the necessary skills and knowledge to provide excellent food and beverage service in different establishments.
- Industry Relevance: The competencies covered in the course align with the needs of the tourism sector, ensuring that graduates are well-prepared for real-world scenarios.
- Career Opportunities: Completing this course opens up opportunities to work in various food and beverage service facilities, such as restaurants, hotels, resorts, and catering services.
- Professional Growth: By acquiring this qualification, individuals can enhance their professional profile and increase their chances of career advancement in the food and beverage industry.
- Enhanced Customer Service: The course focuses on providing exceptional service to guests, enabling learners to develop excellent customer service skills.
- Flexibility of Online Learning: The online format of the course allows for flexibility in scheduling and self-paced learning, making it convenient for individuals with other commitments.
- Recognized Certification: Graduates receive a recognized certification upon completion, validating their competence and enhancing their employability in the industry.
To learn how to enroll in the TESDA Online program, please click HERE.
Modules
This course consists of 3 modules, which are designed to equip the students with the necessary knowledge and skills in Food and Beverage Services.
Module 1: Introduction to Food and Beverage Services
The Introduction to Food and Beverage (F&B) Service course provides an overview of the duties and responsibilities of F&B service staff, the role of the F&B department in the tourism industry, and techniques for preparing the F&B environment and addressing guest complaints.
Unit 1: The Food and Beverage Service Department
Lesson 1: The Food and Beverage Service Department
Lesson 2: The Food and Beverage Service Staff
Lesson 3: 5S of Good Housekeeping
By the end of this unit, the learner must be able to:
- Discuss the importance of the food and beverage service industry to the tourism sector.
- Identify the duties and responsibilities of a food and beverage service staff.
- Practice the professional skills required for a food and beverage service staff.
- Observe personal safety practices.
- Observe the 5S of good housekeeping.
Unit 2: Preparing the Environment for Food and Beverage Service
Lesson 1: Checking the Requirements of the Upcoming Service Session
Lesson 2: Setting Up the Dining Area
Lesson 3: Processing Incoming Reservations
By the end of this unit, the learner must be able to:
- Observe the necessary steps/checks in preparing for the upcoming service session
- Identify the different types of menu
- Perform the following procedures in preparing the food and beverage service environment:
- Setting tables
- Dressing tables
- Napkin folding techniques
- Perform the proper procedure for making table reservation
Unit 3: Receiving and Resolving Guest Complaints
Lesson 1: Dealing with Guest Complaints
By the end of this unit, the learner must be able to:
- Deal with complaints from the guests.
- Determine the proper course of action to take when there are guest complaints.
Unit 4: Performing End of Shift Activities
Lesson 1: Replenishing and Requisitioning Items
Lesson 2: Providing Handover
By the end of this unit, the learner must be able to:
- Perform the activities involved in the inventory checking as well as in re-ordering and storing items
- Undertake the steps in providing handover.
Module 2: Providing Room Service
Room service is a convenient feature offered by various establishments, such as hotels, resorts, serviced apartments, and residential clubs. It allows guests to enjoy food and beverage service in the comfort and privacy of their own room or suite. Providing Room Service offers lessons on the knowledge and skills necessary for efficient and effective in-room dining. The types of room service can vary, ranging from 24-hour availability to breakfast-only options.
Unit 1: Taking and Preparing Room Service Orders
Lesson 1: What is a Room Service Attendant
Lesson 2: Taking and Processing Room Service Orders
Lesson 3: Preparing the Tray and Trolley for Room Service
By the end of this unit, the learner must be able to:
- Identify the duties and responsibilities of a room service attendant
- Demonstrate the proper procedure for taking room service orders
- Perform necessary measures in the effective delivery of room service
Unit 2: Delivering the Order
Lesson 1: Transporting the Order
Lesson 2: Serving the Order
Lesson 3: Clearing Room Service Items
By the end of this unit, the learner must be able to:
- Carry out the procedures for transporting room service orders
- Deliver and serve room service orders properly
- Observe the steps in presenting the bill
- Undertake the steps in clearing out room service orders.
Module 3: Providing Table Service
Providing Table Service is a comprehensive course that explores the duties and responsibilities of waitstaff or food and beverage service attendants. From greeting guests to taking orders, serving, ensuring satisfaction, presenting accounts, and preparing for future service, this course covers all aspects of providing exceptional table service.
Unit 1: Introduction to Table Service
Lesson 1: What is a Waitstaff
By the end of this unit, the learner must be able to:
- Identify what a waitstaff is as well as his/her duties and responsibilities.
Unit 2: Meeting and Greeting Guests
Lesson 1: Welcoming Guests
Lesson 2: Seating Guests
Lesson 3: Presenting the Menu
By the end of this unit, the learner must be able to:
- Perform the proper procedure for welcoming guests
- Carry out the steps in seating guests
- Present the menu and offer service advice
Unit 3: Taking Food and Beverage Orders
Lesson 1: Taking Orders
By the end of this unit, the learner must be able to:
- Perform the proper procedure for taking food orders
- Identify the modes of taking orders and the technology involved
- Carry out suggestive selling and upselling strategy
Unit 4: Serving the Orders
Lesson 1: Serving Dishes
Lesson 2: Styles of Service
Lesson 3: Serving Beverages
Lesson 4: Ensuring Guests Satisfaction
By the end of this unit, the learner must be able to:
- Observe the guidelines for providing the different service styles
- Perform the proper procedures in serving food and beverage orders properly
- Determine the benefits and observe the guidelines for ensuring guest satisfaction
Unit 5: Presenting the Bill
Lesson 1: Presenting the Bill and Processing Payments
By the end of this unit, the learner must be able to:
- Process payments and receipts
- Identify cash and non-cash transactions
Unit 6: Concluding the Food Service
Lesson 1: Providing End-of-Service Promotion and Bidding Goodbye
Lesson 2: Clearing Tables
Lesson 3: Cleaning Soiled Tableware
By the end of this unit, the learner must be able to:
- Conclude food service properly
- Express gratitude and bid guests goodbye appropriately.
Unit 7: Closing the Restaurant Area
Lesson 1: Cleaning the Service Area for the Next Service Period
By the end of this unit, the learner must be able to:
- Observe the proper way of cleaning the restaurant area
- Undertake common measures in closing the restaurant
Note: After completing each module, or specific modules, you will receive a certificate to recognize your achievements and expertise in the subject matter. These certificates demonstrate your dedication and commitment to continuous learning.
Also read: TESDA Ships Catering Services NC I Course
Tips for Taking Your Food and Beverage Services Career to the Next Level
Here are some simple tips to take your food and beverage services career to the next level:
- Keep yourself informed about the latest trends and developments in the industry.
- Continuously work on improving your culinary and customer service skills.
- Build connections with professionals in the field to expand your opportunities.
- Regularly ask for feedback from customers and colleagues to learn and grow.
- Be proactive in taking on new challenges and seeking out opportunities for growth.
- Maintain your enthusiasm and passion for your work, as it will reflect in your performance.
These tips may not be groundbreaking, but they can make a big difference in your career growth.
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Summary
The TESDA Online Program provides individuals with the skills needed to excel in the food and beverage service industry. With the Food and Beverage Services NC II Online Course, students can develop competencies in food preparation, customer service, and addressing guest concerns. This comprehensive course offers a valuable investment in future career prospects. Join the TESDA Online Program and explore exciting opportunities in the food and beverage service industry!